HP OSS Fulfillment Solutions

Are you looking for an integrated OSS Fulfillment suite made up of best-in-class solutions? Are you suffering from high costs and lack of agility due to complexity, fragmentation and manual processing in your current OSS Fulfillment implementation? The HP OSS Fulfillment solutions focus on lower Total Cost of Ownership (TCO), faster time to market and better customer experience during subscriber onboarding, as well as innovation including readiness to manage hybrid virtualized and non-virtualized environments.

HP OSS allows you to grow and anticipate new technologies with confidence – no need to re-build - just re-configure. This is thanks to our overall strategy in OSS – known as the “Service Operations Factory (SOF)” – a successful concept proven at hundreds of CSPs world-wide.

SOF combines fulfillment with assurance, coupled with a common data framework, and monitors Operations through service KPIs. It provides all functions necessary for new customer onboarding and after-sales support, encapsulating technical knowledge of the services and network, and providing a simplified interface that takes a pure customer-oriented service view.

This HP OSS super-suite:

  • Takes a transformational approach to realize your operational business goals
  • Embeds NFV orchestration and management, based on our HP NFV Director solution
  • Provides pre-packaged and pre-configured off-the-shelf solutions to avoid lengthy and costly implementation

HP OSS Fulfillment is the HP implementation of SOF customer onboarding services. It covers the entire fulfillment process stack as defined by the eTOM from the TM Forum —including product catalog-based order management, activation of network and service infrastructure, maintaining service and resource inventories, and change and configuration management.

 

Transform your fulfillment processes to gain key business benefits

The HP OSS Fulfillment solutions offer:

  • Improved business agility, such as reduced time to market, thanks to the SOF dynamic production environment, pre-integrated fulfillment and assurance, reducing complexity, and maximizing automation
  • Superior customer experience by empowering customers with self-service and self-care, and customer-specific services
  • Best-in-class cost structure by eliminating silos and process redundancies, leveraging existing assets to protect your investment, and focusing on lower TCO thanks to standards compliant, open, and extensible OSS solutions
  • Innovation by effectively embracing new technologies, such as enabling the NFV transformation with an OSS platform that is capable of handling the coexistence of legacy and virtualized world
  • Confidence with trusted partner demonstrated by successful HP OSS Fulfillment deployments at hundreds of CSPs worldwide, single vendor accountability, and global, end-to-end services coverage including consulting, implementation and system integration, and support in all geographies

HP OSS Fulfillment Solution Brief
 

Benefit from one Fulfillment suite covering all functional areas

HP OSS Fulfillment addresses the following key functions:

Service order management automates and streamlines the process of taking a customer order, transforming it into service orders, and interacting with the service activation system.

  • HP Service Provisioner (HPSP) addresses the end-to-end lifecycle of a service. Services are designed in the service catalog. Service requests coming from Customer Relationship Management (CRM) are orchestrated, provisioned and stored in the service inventory using the catalog definitions. HPSP is pre-integrated with HP Trueview and HP Service Activator, but its open interfaces ease integration with any 3rd party system.

HP Service Provisioner v7.0 Data Sheet

Service activation defines, organizes, and automates the many tasks required to configure and activate a service across servers, software, and the network infrastructure.

  • HP Service Activator (HPSA) is a sophisticated solution to create and activate any types of services, regardless of the underlying network technology. Particularly well-designed to cope with your business and operations constraints, it helps to bypass potential bottlenecks and simplify the introduction of new services. HPSA streamlines and automates the activation processes that comprise the tasks from customer order to service infrastructure configuration.
HP Service Provisioner v7.0 Data Sheet
HP Service Activation for VPN 7.0 Data sheet
HP Mobile Subscriber Activation 7.0 software Data sheet
Magyar Telekom streamlines service provisioning with HP Service Activator

Inventory management maintains the database of record and manages all physical, logical, and service resources, as well as their related engineering processes for your network and service operations.

  • HP Trueview Inventory & Reconciliation (HPTV) includes representation of the service provider’s network and related services, documentation of the network infrastructure and capabilities, and supports customer service implementation and network evolution. Unlike most other inventory management systems, HPTV implements the concept of an “active inventory” system by only considering as accurate the data coming from the network elements – the “True view” of the network.

HP Trueview Inventory and Reconciliation Solution

Change and configuration management allows implementation and automation of the entire change lifecycle to enable easy handling of planned and unplanned changes. It also provides service and resource configuration management, and integrations between change and configuration management systems.

Unified end-to-end view of services for OSS Fulfillment and Assurance

  • HP Unified OSS Console provides a unified console – a “Service Operations Portal” – above HP and 3rd party Fulfillment and Assurance applications to offer end-to-end visibility of services, enabling transforming from network- to customer-centric Operations. The solution includes multiple dashboards designed for different stakeholders in your organization, such as Network and Service Operations, Network Engineering, Marketing and Product Management, and Customer Care. A large set of off-the-shelf integrations with HP and 3rd party OSS applications are available, including Service, Fault, Performance and Problem Management.

Unified OSS Console Brochure