Communications Service Providers Education Center

We offer a dedicated Education Center for our Communications Service Providers (CSPs). The CSP Education Center organizes and delivers tailored training classes on-site and remotely as requested, or you can enroll in the public open-enrollment training classes scheduled throughout the year at our HP location.

Get qualified with the solution curriculum that fits your operational and business needs:

  • Operations
  • Administration
  • Development
  • Decision making

Select the training of interest below for information on course offerings.


Actionable Customer Intelligence (ACI) training
Transform single customer profiles into revenue and better policy management. Unleash 4G with subscriber data management and real-time charging.

Applications and Cloud Enablement (ACE) training
Monetize your network assets.

Operations and Support System (OSS) training
Consolidate, automate and transform your OSS to compete efficiently.

 

HP CSP Actionable Customer Intelligence (ACI) training

HP CSP ACI Education Center offers a variety of high-quality courses. Select the course of interest to view the curriculum and registration information.

 

ACI solutions provide Communications Service Providers (CSPs) with an integrated, modular approach to build, analyze and act upon customer profiles that reveal customer preferences, contextual persona and behaviors, to ultimately improve revenues, margins, customer loyalty and competitiveness.

HP Mobility Management Solutions:
Consolidates and enhances mobility data for reliable, high-quality service.

Suggested curriculum Training Sequence/Prerequisites, based on knowledge.


HP Intelligent Network Server:

Hardware Operating System and HP Intelligent Network Server (INS) offers an intelligent network services platform that supports legacy wired, wireless and next-generation IP-based networks.

Audience Course
Fundamentals

HP hardware and operating system overview (PDF 1.2 MB)

INS Fundamentals (PDF 1.2 MB)

Administrators

INS Installation PDF (1.2 MB)

Experts

INS Advanced (PDF 1.2 MB)

INS Delta (PDF 1.2 MB)



HP Integrated Home Subscriber Server:

HP Integrated Home Subscriber Servers (IHSS) combines the legacy HP HLR and HSS functionality based on User Data Convergence (UDC) architecture.

Audience Course
Administrators

IHSS Basic Operations (PDF 1.2 MB)

IHSS Advanced Operations (PDF 839 KB)

IHSS Installation (PDF 1.2 MB)



HP Home Location Register:

HP Home Location Register (HLR) offers a different approach to evolving the mobile core with a multitechnology, multigenerational HLR with subscriber data management capabilities.

Audience Course
Fundamentals

GSM HLR Fundamentals (PDF 839 KB)

ANSI-41HLR Fundamentals (PDF 839 KB)

Experts

GSM HLR Advanced (PDF 851 KB)

ANSI-41 HLR Advanced (PDF 839 KB)

HLR Delta Seminars (PDF 833 KB)



HP Home Subscriber Server:

HP Home Subscriber Server (HSS) provides an integrated subscriber data storage and management for instant group communication services within the EPS and IMS networks.

Audience Course
Fundamentals

IMS HSS Fundamentals (PDF 837 KB)

EPS HSS Fundamentals (PDF 835 KB)

Experts

IMS HSS Advanced (PDF 1.2 MB)

EPS HSS Advanced (PDF 1.2 MB)

HSS Delta Seminars (PDF 840 KB)



HP Profile Manager:

HP Profile Manager (PM) federates in real-time, previously isolated databases and provides the means to ensure data consistency across data silos.

Audience Course
Fundamentals

Profile Manager Fundamentals (PDF 837 KB)



HP Positioning Determination Entity:

Positioning Determination Entity (PDE) enable service providers to deliver commercial and emergency services based on location of the user for improved user experience, location-dependent services and monetization.

Audience Course
Administrators

PDE Operations and Installation (PDF 1.2 MB)



Telco Big Data Analytics and Revenue Intelligence solutions:

Transform data into valuable, monetizable and actionable information to protect and enhance revenue streams.


HP CentralView:

HP Central View combines monitoring and analysis capabilities to transform data into customer-centric, revenue intelligence for better decisions at the speed of business.

Audience Course
Operators

HP CentralView overview training (PDF 1.3 MB)

Administrators

Central View Administration (PDF 1.2 MB)

 

HP CSP Applications and Cloud Enablement (ACE) training

Make the most of your ACE solutions with world-class CSP Education

 

 

HP Cloud Service Enablement:

The HP Cloud Services Enablement (CSE) portfolio for Communications Service Providers (CSPs) tightly integrates HP software, hardware, and services to simplify and accelerate the deployment of cloud services.


HP AP4SaaS

Audience Course
Administrators

Operations and Administration (PDF 1.2 MB)


HP Multimedia Service Enablement:

HP Network Applications solution helps CSPs consolidate their IVR infrastructure and transform their businesses by expanding their market reach with services-on-demand offerings.

HP Network IVR (SEE, ACM/TMP, RS) – HP Multimedia Service Environment

Audience Course
Developers

Development (PDF 1.2 MB)

Administrators

Operations and Administration (PDF 1.2 MB)

Experts

Troubleshooting (PDF 1.2 MB)


HP OpenCall Media Platform

Audience Course
Developers

VoiceXML and CCXML Development (PDF 1.2 MB)

VoiceXML and OC Studio Develoment (PDF 1.2 MB)

Administrators

OCMP SIP operations and administration (PDF .8 MB)

OCMP SS7 operations and administration (PDF 1.2 MB)

Experts

OCMP SIP Troubleshooting (PDF 1.2 MB)

OCMP SS7 troubleshooting (PDF 1.6 MB)


HP OpenCall Media Resource Function Platform (MRFP)

Audience Course
Administrators

Operations and administration (PDF 1.2 MB)


HP Call Management:

HP IN Call Management solutions empower your next-generation Intelligent Network to enable business and residential users to manage and control their services and comply with regulations.

HP OpenCall Convergent Communication Platform (OCCP)

Audience Course
Developers

Development (PDF 1.2 MB)

Administrators

OCCP SIP (PDF 1.2 MB)

OCCP SS7 (PDF 0.8 MB)


HP OpenCall Service Access Controller (OCSAC)

Audience Course
Administrators

Operations and administration (PDF 1.2 MB)


HP Signaling:

HP Signaling solutions allow you to consolidate your Signaling infrastructure with future-proof, IP-based systems.

HP OpenCall USP-M

Audience Course
Developers

TCAP API (PDF 1.2 MB)

ISUP API (PDF 1.2 MB)

Administrators

Operations and administration (PDF 1.2 MB)

Experts

Troubleshooting (PDF 0.8 MB)


HP OpenCall IP-STG

Audience Course
Administrators

Operations and administration (PDF 1.2 MB)

Experts

Troubleshooting (PDF 1.6 MB)

 

HP CSP Operations Support System (OSS) training

HP CSP OSS Education Center offers a variety of high-quality courses. Select your course of interest to view the curriculum and registration information.

 

HP Operations Support System (OSS) solutions help Communication Service Providers (CSPs) solve business problems related to managing their customers’ experience and the operation of network and services, while optimizing targeted organizations, processes, and software tools.

OSS Assurance Solutions:

Assure high quality of services delivered to end-customers.

Fault and Performance Management:
HP TeMIP is a massively scalable Manager of Managers solution that automates operational processes and consolidates multiple network and element management systems.

Audience Course
All Audiences

HP TeMIP Fundamentals training (PDF 1.3 MB)

Operators

HP TeMIP Operator training (PDF 1.3 MB)

Administrators and Experts

HP TeMIP Administration training (PDF 1.3 MB)

Developers and Experts

HP TeMIP Development Toolkits training (PDF 1.3 MB)

HP TeMIP Graphical ASCII toolkit training (PDF 2.2 MB)

HP TeMIP Internet SMNP Toolkit training (PDF 1.3 MB)

HP Advanced TeMIP NNM Integration training (PDF 1.3 MB)

HP TeMIP Fault Statistics training (PDF 1.3 MB)

HP TeMIP TAL Application Development training (PDF 1.7 MB)



HP Unified Correlation Analyzer (HP UCA) offers automated cross-domain correlation, service impact, and root cause analysis, resulting in dramatically reduced problem resolution times.

Audience Course
Developers and Experts

UCA for EBC and PbD Framework (PDF 1.8 MB)

Administrators

HP TeMIP UCA Essentials training (PDF 1.3 MB)



Service Management:

HP Universal Service Level Agreement Manager (HP USLAM) provides automated, complete life-cycle SLA management of large SLAs (tens of millions).

Audience Course
Fundamentals

HP Universal SLA Manager (USLAM) User's training (PDF 1.3 MB)

Administrators

HP Universal SLA Manager (USLAM) Administrator (PDF 1.3 MB)



HP Service Quality Management (HP SQM) offers proactive detection of service quality degradations to fix problems before they are noticed by end customers.

Audience Course
Integrators and Administrators

HP Service Quality Manager Fundamentals training (PDF 1.3 MB)



OSS Fulfillment Solutions:

Streamline and automate processes for customer orders, activation, and change management.

Service activation:
Defines, organizes and automates the many tasks required to configure and activate a service.

Audience Course
Users, Developers, Administrators

HP Service Activator (HPSA) solution development training (PDF 1.3 MB)