Introducing HP Instant Ink

When you enroll in an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to the number of pages per month in your plan. If you need additional pages, they are automatically provided in blocks for only $1. A printed page counts the same whether it's black and white, a color document or a photo.

There are three plans:

There is no annual fee and you can cancel or change plans anytime without penalty. As part of the service, HP will send you HP Instant Ink replacement cartridges and postage-paid recycling envelopes, before you run out of ink, at no additional cost. Your billing month starts when you insert an HP Instant Ink cartridge in your enrolled printer.

HP checks the ink usage of your enrolled printer, so we will know when to send you more ink. You will always have ink when you need it. HP Instant Ink cartridges can only be used in printers you have enrolled. Used HP Instant Ink cartridges must be returned in the postage-paid recycling envelopes provided by HP. Returned cartridges will be recycled by HP Planet Partners

To sign up for HP Instant Ink you need:

1. An eligible HP printer
2. Your printer must be connected to the Internet
3. A valid email address
4. A valid credit card or debit card (for billing purposes)

We'll send your HP Instant Ink cartridges now, so you will have them when you need replacement cartridges. Billing won't start until 30 days after you insert one of your HP Instant Ink cartridges into your enrolled printer.

Yes. There is no obligation or commitment beyond your first month. You may change plans or cancel your service at any time without penalty on your account page at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change or cancel your account. Cancellations and plan downgrades are effective after the last day of the current billing cycle. Cancellations and plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle. For full details, see HP Instant Ink Terms of Service.

You can start with any plan and change your plan at any time at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan or view your account information. On this page you can find out how many pages you have printed, how many rollover pages are available, and how many additional pages you have purchased. Cancellations and plan downgrades are effective after the last day of the current billing cycle. Plan upgrades are effective during the current or next billing cycle. See terms for full details.

Your unused pages are rolled over for you, up to your monthly plan amount. You can print more than your monthly page amount and still save. Additional sets of pages are automatically available and let you print beyond your limit for pennies per page. You can easily change your monthly plan whenever you want. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.

No, you will only get cartridges when your printer tells us you need them. HP Instant Ink cartridges are extra high capacity, and they contain months-worth of ink depending on your usage. You can print as much as you want as long as you are enrolled in HP Instant Ink.

Yes, you can print full color photos, color documents, or high-quality black and white pages. Each page costs the same. Your monthly fee is based on the number of pages you print, not on the amount of ink you use. You never have to worry again about printing in black and white to avoid using your color ink cartridges.

Your billing cycle of approximately 30 days starts when you insert your first HP Instant Ink cartridge in your enrolled printer. You will be billed at the end of your billing cycle for your monthly fee and any additional pages you printed. If you purchased an enrollment kit in a retail store, your credit card will not be charged for your first monthly fee, since you already paid for your first month by purchasing an enrollment kit. Your enrollment kit fee does not include any additional pages that you print beyond the page amount in your plan.

Your credit card is charged approximately 30 days after the day you insert your first HP Instant Ink cartridge in your enrolled printer. You are billed at the end of your billing cycle for the previous 30 days of service. You will be billed for your monthly plan fee, plus any additional pages you printed during your billing cycle.

Since your monthly plan fee is the same every month, we will not send you a bill prior to charging your monthly fee, unless you print additional pages. When you print additional pages during your billing cycle, we will send you an email at the end of your billing cycle, listing your monthly fee and the charges for any additional sets of pages you printed. Remember to keep your printer connected to the Internet, so you can get notifications about your HP Instant Ink account.

You can also find your complete billing history at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink. To view your billing history, expand the Activity section, and then click on Billing.

Insert your HP Instant Ink cartridges when the cartridges that came with the printer run out of ink.

HP will send you replacement cartridges before you run out of ink. When your enrolled printer is connected to the Internet, your printer automatically orders ink for you because it knows when you are low on ink. Your printer orders ink when your cartridges have enough ink to print twice the number of average pages included in your monthly plan. Cartridges are sent using standard shipping, so they might take up to 10 days to arrive, however, your printer will take shipping time and regular ink usage into account when it orders your ink. Customers with high volume print needs may call Support to request expedited shipping, if they feel their cartridges will not arrive before running out of ink. (Additional shipping charges may apply.)

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 100 page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save.

Additional pages are available in sets of 15, 20 and 25 pages, depending on your plan, for only a $1. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. If you are regularly printing additional pages, you may want to change your plan at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.

You can find out how many pages you have printed, how many rollover pages are available, and how many additional pages you have purchased at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to view and change your account information.

If you need to manage your Instant Ink account, click here.