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HP Enhances Customer Satisfaction, Loyalty for HP Exstream with Extended Multichannel Capabilities

NASHVILLE, Tenn. -- HP today announced it is increasing customer satisfaction and loyalty by extending the multichannel capabilities of HP Exstream, its customer communications management (CCM) solution, to include SmartVideo and digital mailbox services.

HP is collaborating with solutions providers SundaySky, Pitney Bowes Volly and Zumbox  to enable enterprise clients to use HP Exstream to deliver personalized customer communications via SMS, email, web and now SmartVideo and digital mailboxes.

HP Exstream 8.0 also includes improved digital color and graphics and integration with enterprise data sources. 

Intelligent enterprise communications

With the addition of SmartVideo by SundaySky, HP Exstream enterprise clients can distribute personalized, video-based communications in a way that’s engaging and easy to understand.

Organizations  can now send narrated videos that showcase the latest, most personally relevant information, such as account usage, services used, recent activity and payment history as well as relay video communications by linking the SmartVideo to consumers via email, smartphone, tablet and web portal.

“SmartVideo creates better customer experiences that drive loyalty, increase lifetime customer value and boost brand advocacy,” said Jim Dicso, president and chief revenue officer, SundaySky. “By working with HP Exstream, SundaySky can deliver these benefits to more companies and further enhance the way consumers interact with these brands throughout the customer life cycle.”

Easy account access with digital postal systems

Now, with services from Pitney Bowes Volly and Zumbox, clients using HP Exstream can offer their customers digital mailboxes with a single password to access and print their account information, add alerts and reminders as well as securely view and organize documents.

Digital mailboxes offer an alternative to traditional postal mail, allowing users to access and easily manage bills and statements from multiple companies in one central location online.  

“Enterprises are seeking creative ways to personalize customer communications,” said Patrick Kehoe, director, Exstream Product Management, HP. “Now, with SundaySky, Pitney Bowes Volly and Zumbox, HP Exstream continues to empower businesses to make the most of every touch point of customer engagement.”  


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2012 and HP’s other filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.

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