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Intuitive & personalized

Insight Online simulator

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Mobile dashboard

New addition to the HP Support Center Mobile App

See the benefits

Save time and resources, and reduce downtime with increased efficiency

Do you want your IT resources spending time on support or focusing on expanding your business?

HP Insight Online enables you to see everything IT from anywhere at any time so you can work smarter and stay informed and in control of your IT infrastructure. Insight Online and related remote support tools are available at no additional cost to you, as part of your HP warranty or support agreement. With HP Insight Online you can achieve these benefits:

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  • Save time with efficient contract, warranty, case and service credit management
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  • Decrease costs with 24x7 remote monitoring, automated cases and parts replacement
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  • Reduce risk by fixing problems faster and reducing downtime

Insight Online provides the information you need to monitor the devices in your IT environment from anywhere, anytime

Insight Online is a feature in the HP Support Center where you can view all your devices remotely monitored by HP anywhere, anytime. It provides a personalized dashboard for simplified tracking of IT operations and support information, including a mobile dashboard for monitoring while you are on the go.

Learn more


The companies I work with find that Insight Online is one of the biggest advantages of HP remote management tools... Customers like the idea of being able to see the status of their HP system from anywhere. ”

Mikael Christenson,

Senior consultant, ATEA


HP Insight Online direct connect is a cinch to set up and is a great fit for our smaller customers and those with remote branch locations.  ”

Tom Knight,

Senior Solutions Architect, AdvizeX (HP Channel Partner)

Insight Online

News and events

Managing support cases quickly and easily
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There’s an app for Getting Connected – brought to you by HP
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Blog: Make Real-Time IT Decisions Remotely With Effective Monitoring!
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Take a deep dive into HP server management products.
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Social media

Getting started

You can select from these options to get connected and increase IT management efficiency. Both choices are integrated with Insight Online and easy to set up. Insight Online provides a consolidated view of your complete IT infrastructure regardless of connection methods.

Insight Online direct connect

  • ProLiant Gen8 and future servers
  • SMB or remote IT environment
  • No software installation or on-site console
  • HP Insight Online personalized dashboard and partner view

Insight Remote Support software

  • Supports most HP servers, storage, network devices
  • Monitors up to 2500 devices per host server
  • On-site console
  • Optional HP Insight Online dashboard and Partner view
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Automate with Insight Online direct connect

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Easy install & set-up with Insight Remote Support

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HP Insight Online, infrastructure cloud-based management

Use the Insight Online dashboard to monitor hardware health, track service events and support cases, view device configurations, and proactively monitor your HP contracts and warranties as well as HP Proactive service credit balances. The Insight Online dashboard in the HP Support Center Mobile App enables you to remain up to date whether you are in the office or on the road.

There is a separate section in Insight Online for HP Authorized Partners to view your IT asset and support information for proactive service and expert advice.

Learn more in the User’s Guide.

Features Benefits
Dashboard At-a-glance personalized dashboard for quick and efficient infrastructure cloud-base management. Use it to quickly assess device health and support status and to navigate to details for quick problem resolution. Use the Insight Online mobile dashboard when on the go!
Devices Visual status of your devices and device groups with easy navigation to product and support details.
Contract and Warranty Comprehensive view of your contracts & warranties. Track contract and warranty status by device and contract, view support details and notification of support expiration.
Service Events Online tracking of hardware events for devices monitored by HP remote support tools. View all key event information such as severity, problem description, date and time generated, event status and related support case ID.
Support Cases Track support cases inclusive of auto-created cases from HP remote support, online submittals and dial-in. Filter your case list by active and closed and easily navigate to details. Open a case directly from a device with all the relevant details automatically captured to save you time.
Service Credits Displays your proactive service credits and lets you exchange credits for purchase and request additional service activity from a defined list of services. View and manage service credits from multiple support contracts and redeem credits using the Shop HP Services feature.
Reports Personalized reporting for your IT infrastructure. Generate reports , save or modify report templates for repeat use, and print and download reports. Learn more in the Reporting Guide.
Channel Partners With authorization from customers, HP Authorized Channel Partners can remotely view their customer’s IT infrastructure to provide support and consultation.
Insight Online direct connect Complete remote support registration in the Insight Online My IT dashboard for devices utilizing the HP Insight Online direct connect capability. Insight Online direct connect enables HP ProLiant Gen8 and future systems and C-class enclosures to transmit hardware failure and diagnostic information directly to HP for analysis, case generation and automated parts replacement at a lower cost with no host server required. Health and support information is accessed from the dashboard.

Want to learn more?

A variety of resources are available to show you how HP Insight Online is designed to help your IT staff more effectively monitor and support your systems.

Spotlight videos

See how HP Insight Online provides one stop, secure access to the information you need to manage the devices in your IT environment.

Video series

HP Insight Online Highlights

HP Insight Online My IT for Customers


Coffee Coaching Video : Insight Online

Coffee Coaching Video : Insight Online


HP ProLiant Gen8 : Insight Online

HP ProLiant Gen8 : Insight Online


HP ProLiant Gen8 : Proactive Services

HP ProLiant Gen8 : Proactive Services


Installing and configuring Insight RS and Insight Online

Installing and configuring Insight RS and Insight Online


Automate with direct connect

Automate with direct connect


HP ProLiant Gen8: Proactive Service
& Support

HP ProLiant Gen8: Proactive Service & Support