Total Years of Coverage 1 year 2 to 4 years
Accidental Damage Protection*
Next Business Day Exchange
Remote problem diagnosis and support
No deductibles or hidden fees

*Available for HP Sprocket and HP OfficeJet Mobile


Go beyond your standard warranty with a Care Pack service that works best for you.

*In warranty Care Pack services are available within the first 90 days of printer purchase.

1- Accidental damage is defined as physical damage to the product caused by or resulting from a fortuitous incident. Such incident coverage includes non-internal liquid spills in or on the product, drops, falls, collisions and electrical surge. Accidental Damage Protection does NOT COVER theft, fire, loss, normal wear, consumables and intentional acts of damage or exclusions as details in the “Service Limitations

2- If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects. Call must be received before 2:30pm Central Standard time, Monday- Friday to activate an exchange service with next business day delivery for eligible geographic locations in the U.S. HP Holidays may delay the delivery. The replacement product will be shipped overnight via airfreight carrier to the customer's location at HP’s expense.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)