HP Priority Services


A global team of experts.
And you’re their top priority.

With HP Priority Services, you’ll have enterprise-level service
on a global scale. You’ll have HP technical support experts.

How to buy
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Before attempting to purchase a Priority Service CarePack, please review the Priority Service datasheet. There are criteria that must be met to ensure you achieve the maximum value of this service. Please note:
  • Priority Access is a Help Desk to Help Desk experience. It is not intended for your end users but rather for your Help Desk personnel
  • Priority Services are purchased as “CarePacks”. You must purchase a single Priority Service CarePack for each PC or Commercial printer under warranty or support.Quantity one CarePack for each unit supported.
  • Priority Access requires a minimum installed base of 250 units (PC and/or Commercial Printers).
  • Priority Management requires a minimum installed base of 1,000 units (PC and/or Commercial Printers).
  • Volume discounts may apply. Please contact your local HP sales representative to determine volume discounts and pricing.

Get back to business fast with premium, enterprise-class global IT help that works where you do and speaks your language.

HP Priority Services, a three-tier solution, includes HP Priority Access, HP Priority Access Plus and HP Priority Management for Commercial Printers and PCs. Priority Services provides enterprise-level support by addressing everyday technology challenges, assisting in reducing help desk workload for your HP commercial printers and PCs. An available Global Customer Support Manager (GCSM) proactively plans and monitors support and product quality, providing ongoing management reporting1.

Priority Services covers HP Desktops, Notebooks, Workstations, Retail Point of Sale, Thin Clients, Tablets, LaserJet printers, Commercial Ink printers and Designjets; is available in 1, 3, 4 & 5 year solutions; and in 60 countries and 20 languages.

Three levels of service

© Hewlett-Packard Development Company, L.P. The Information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. nothing herein should be construed as constituting and additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

1.Available only with HP Priority Management.

2.HP requires that customers cover 100 percent of their in-warranty installed base of HP PC and commercial printers units when purchasing HP Priority Services. HP Priority Management (which includes HP Priority Access) is a separately purchased service offering with a 1,000-seat minimum, up to three-year service duration. When purchased independently, HP Priority Access requires a 250-seat minimum and up to three-year service duration. Seat minimum installed bases require a valid HP warranty or HP extended hardware service contract on HP products and HP-supported products that are sold by HP or an HP authorized reseller and limited to HP PC products: Desktops, Notebooks, Workstations, Retail Point of Sale, Thin Clients.

*HP has split into two companies. For enterprise products go to Hewlett Packard Enterprise.

© Copyright 2016 HP Development Company, L.P.