Service Anywhere Screenshots
Embedded big data analytics identifies emerging hot topic trends that could impact service quality.
See patterns in service desk interactions and proactively manage emerging problems before they adversely affect the IT community. This improves service quality and reduces the number of support tickets.
Easy-to-use self-service lets users quickly help each other through social interactions and embedded Big Data analytics.
Social self-service facilitates information sharing within the community and can help your customers solve problems without engaging the service desk. And these social interactions can then be captured and reused.
See and avoid potential “change collisions” that could result in service outages.
Orchestrate the change management process and identify potential conflicts in timing windows and resources through a robust set of ITIL best practice-based, automated processes.