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Identify emerging hot topic trends that could impact service quality by using embedded Big Data analytics.
Improve service quality and reduce the number of support tickets by identifying patterns in service desk interactions and proactively managing emerging problems before they adversely affect the IT community.
Easy-to-use self-service lets users quickly help each other through social interactions and embedded Big Data analytics.
Encourage information sharing within the community and help your customers solve problems without engaging the service desk by using social self service. You can even capture and reuse the social interactions.
Identify and avoid potential “change collisions” that could result in service outages.
Orchestrate the change management process and identify potential conflicts in timing windows and resources by using a robust set of best practice-based, automated, ITIL change management processes.
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