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Identify emerging hot topic trends that could impact service quality by using embedded Big Data analytics.
Powered by HP IDOL, HP Service Manager Smart Analytics provides fast and accurate ticket handling, and improves process efficiency, service quality and user satisfaction.
All relevant service desk information at your fingertips near real time.
More than 100 out-of-the-box easy to use, role based reports enable you to monitor service performance proactively and to take necessary action via interactive dashboards.
Anytime, Anywhere Access
Mobility and flexibility for end-users and help desk agents.
A mobile user interface provides key capabilities like self-service request management, ticketing, knowledge search, and change management instantly from your mobile device.
Superior User Experience
Improve help desk agent productivity and decrease your service desk TCO.
A modern and fresh user interface with an easy to navigate layout, simple forms and codeless configuration of process workflows (with Process Designer) increase your service desk’s productivity.
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