Operational excellence in a dynamic world

HP Business Service Management (BSM) combines Application Performance Management, Network Management, and Systems Management, all of which leverage the HP Run-time Service Model (RTSM). The RTSM is a comprehensive real-time service model for traditional, mobile, virtualized and cloud environments. Powered by the RTSM, BSM provides an analytics layer, called Service Intelligence, which converts data into actionable knowledge. Automate event correlation, align ITIL processes, and quickly identify issues using BSM HP Operations Manager i (OMi).

Key features

  • Monitor service health, applications, infrastructure and networks from one console
  • Manage dynamic changes with the HP Run-time Service Model
  • Optimize the performance and availability of cloud, virtual and mobile services
  • Automate with universal event correlation to simplify daily operational tasks
  • Anticipate real IT issues with service intelligence and analytics
HP Service Health Analyzer

HP Service Health Analyzer (SHA) Flash Demo

Learn about the new era of predictive analytics and how HP SHA can help you forecast IT issues.

HP Service Health Analyzer (SHA) Flash Demo

Learn about the new era of predictive analytics and how HP SHA can help you forecast IT issues.

8:42 minutes

HP Service Health Analyzer (SHA) Flash Demo

Learn about the new era of predictive analytics and how HP SHA can help you forecast IT issues.

Software Products A-Z >

HP Discover 2012 | June 4-7, Las Vegas

Analyst reports

analyst report
Forrester Market Overview: Application Performance Management, Q42011
PDF 562KB

Communities

Featured resources

  • EMA Whitepaper: HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery
    PDF 1373KB
  • Five things your IT team needs to know about monitoring mobile applications
    PDF 611KB
  • Vodafone Ireland implements world class operational excellence
    PDF 569 KB
View all

Related products

Related services

Related solutions

Featured solutions 

System Management

Consolidated and correlated fault and performance events across physical and virtual IT infrastructures

Software Products A-Z >

HP Discover 2012 | June 4-7, Las Vegas

Analyst reports

analyst report
Forrester Market Overview: Application Performance Management, Q42011
PDF 562KB

Communities

Featured resources

  • EMA Whitepaper: HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery
    PDF 1373KB
  • Five things your IT team needs to know about monitoring mobile applications
    PDF 611KB
  • Vodafone Ireland implements world class operational excellence
    PDF 569 KB
View all
   
Analyst reportsAnalyst reports

  • BV Spotlight - Global Consumer Products Company HP Network Management

    PDF 225KB

  • Dimensional Research: Customers Validate Value of HP Business Service Management Solutions

    PDF 3317KB

  • EMA Radar for Business Service Management (BSM): Service Impact Q3 2010 HP Vendor Profile

    PDF 1893KB

  • Forrester Market Overview: Application Performance Management, Q42011

    PDF 562KB

  • Gartner Magic Quadrant for Application Performance Monitoring

    PDF 321KB

  • Gartner Magic Quadrant for IT Event Correlations and Analysis 2010

    PDF 649KB

  • HP recognized as Value Leader in the EMA Radar for APM for Cloud Services

    PDF 2034KB

  • IDC Business Value Spotlight- Using HP Network Automation to Improve Network Availability and Reduce Costs

    PDF 234KB

  • Rethinking Virtualization Management Improves ROI

    PDF 80KB

BrochuresBrochures

  • HP Business Service Management for mobile monitoring

    PDF 1MB

Case studiesCase studies

  • Blue Cross and Blue Shield of Florida manages technology to meet business needs

    PDF 380KB

  • Blue Cross and Blue Shield of Florida meets high standards with help from HP

    PDF 244 KB

  • Boeing improves business processes with HP Application Performance Management

    PDF 396KB

  • HP Business Service Management software resolves ITSM problems at Virgin Atlantic

    PDF 614KB

  • ConnectEast Drives Motorway Excellence with an HP Infrastructure

    PDF 238KB

  • Deloitte optimizes the health of its IT systems and drives service excellence with HP Business Availability Center

    PDF 260KB

  • Seagate drives effective management of cloud computing with HP software

    PDF 276KB

  • Vodafone Ireland implements world class operational excellence

    PDF 569 KB

  • WIND Hellas aligns technology services to business

    PDF 353 KB

DemosDemos

  • HP Service Health Analyzer overview and demo

     10:36 minutes

    HP Service Health Analyzer overview and demo

     

Trial softwareTrial software

VideosVideos

  • BSM Customer Testimonial: Boeing

     4:29 minutes

    BSM Customer Testimonial: Boeing

     

  • BSM Customer Testimonial: Fiserv

     5:33 minutes

    BSM Customer Testimonial: Fiserv

     

  • BSM Customer Testimonial: Sprint

     5:50 minutes

    BSM Customer Testimonial: Sprint

     

  • BSM Customer Testimonial: T-Mobile

     6:23 minutes

    BSM Customer Testimonial: T-Mobile

     

  • Proactively Monitor Mobile Applications

     4:08 minutes

    Proactively Monitor Mobile Applications

     

WebinarsWebinars

White papersWhite papers

  • AGILE development meets IT operations--in the cloud

    PDF 639KB

  • HP Business Service Management: Managing today's dynamic environments to meet the needs of your demanding business

    PDF 426KB

  • Business service management: reduce the business risk of IT problems for the mid-size enterprise

    PDF 349KB

  • EMA Whitepaper: HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery

    PDF 1373KB

  • End-to-end service management in the virtualized environment

    PDF 323KB

  • Five things your IT team needs to know about monitoring mobile applications

    PDF 611KB

  • MANAGE and CONTROL IT services in the age of complexity

    PDF 448KB

  • Seven keys to reducing problem resolution costs

    PDF 331KB

  • The top 10 misconceptions about performance and availability monitoring

    PDF 682KB

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