HP Service Management Reference Model

The HP Service Management Reference Model is a high-level, fully integrated service management process solution. Based on years of HP experience and leadership in service management, it includes 27 detailed processes built on multiple industry standards like ITIL v3, COBIT and ISO. The Service Management Reference Model can help you make sure your ITIL initiatives show business value, bring diverse stakeholders to consensus on process, approach, the value of your initiative and reduce iteration cycles.