Service desk standardization and best practicesHP Service Manager is scalable, robust software that’s core to the HP IT Service Management (ITSM) solution with incident, change, and other management process standardization, quality service delivery and support, and enhanced agent and end-user support. Providing a single communication hub, Service Manger enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL best practices that enable self-service and provide controls for the cloud. |
Key benefits- Out-of-the-box ITIL best practices decreases time to value
- Improved process effectiveness and efficiency reduces costs
- Standardization and process controls help mitigate risk and ensure compliance
- Automated request management with end-user self-service reduces tier-one demands
- Effective delivery of services and demonstrated business value through dashboards
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HP IT Service Management videoSee how HP IT Service Management solutions are helping today's IT professionals deliver integrated, automated, and comprehensive IT services within tight budget constraints. |
| ADOPTION READINESS TOOL SUITEHP Discover 2012 | June 4-7, Las VegasFeatured resourcesDimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
ITIL V3: Get ready for the next chapter in service management
HP Service Manager software
Gartner Magic Quadrant for the IT Service Desk
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