Deliver a consistent, multichannel member experienceHP Exstream can significantly reduce costs and drive member behavior with personalized wellness messaging, consolidated EOBs, and group and individual policies—delivered in member-preferred channels such as email, SMS, and web. Promoting preventative care, disease management, and behavior modification are some of the most effective ways to cut healthcare costs. Convincing members to make specific modifications to behavior, such as favoring generic drugs and changing their eating, exercise, and other health-related habits, requires a strong rapport and trust; and this can only be achieved with solid customer service and highly consistent and relevant communications. Whether you are a payer or a provider, need an enterprise-wide solution or just need to address a department challenge or a specific project, HP Exstream can help you communicate more effectively with members, care providers, and plan sponsors. |
- Electronic and print communications for member-preferred channels and mobile devices
- Easily add targeted wellness messaging to communications to guide healthier member behavior
- Easy-to-understand EOBs so members make fewer expensive calls to customer service
- One CCM solution for consolidated EOBs, welcome
- Improve patient outcomes and satisfaction and better post-care treatment compliance
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