Utilizing massive amounts data to produce smart communicationsThe rapidly advancing smart grid technology offers many enhancements for utility providers, but perhaps one of the most fundamental changes will be how utilities and consumers interact with each other. Utility providers will need to develop a strategy for managing and successfully utilizing the massive amounts of real-time data. HP Exstream allows utilities to provide convenient, timely and understandable ways of delivering the intelligence from the smart meters and related systems to the customers, so that they can make informed choices about energy consumption and ultimately drive customer behavior. |
- Ensure compliant content is automatically included on correspondence
- Reduce expensive call center queries with clear, explanatory messages on bills
- Reduce total cost of ownership
- Improve clarity of customer-usage statistics with dynamic tables and charts
- Personalize each customer touch point by integrating billing and CRM data
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