HP Professional Services Experts

Markus Mueller


Global Lead, HP Service Integration and Management
Areas of expertise: Hybrid Delivery/Cloud, IT Performance Management, IT Operations
Europe, Middle East and Africa


WHAT I CAN DO FOR YOU

In collaboration with the HP Service Integration and Management Architects (SIAM) within our Software Professional Services, I set up and conduct a SIAM program to govern and manage your multi-supplier IT environments, including those leveraging public or private cloud services



What I Do for HP

As more enterprises adopt cloud-based delivery models, my work has shifted to managing multi-service-provider environments. I define the HP Service Integration and Management portfolio and services that directly support hybrid delivery around the world.


My Approach

It may not be possible to live and breathe service integration, but I come close. Working hand in hand with internal HP service delivery partners, I translate customers’ business requirements into architecture models and implementation plans and see them through to a fully integrated business-and-IT solution. My approach is to create the most effective and efficient SIAM for every client I serve.


My Background

Over the course of my career, I’ve gained the experience and expertise that has helped me become recognized as an industry leader. I’m currently Chairman of the Board at itSMF Austria and a lecturer of project execution and closure courses at University of Applied Sciences BFI Vienna. I’m also an ISACA member, PRINCE2 practitioner, ITIL Edition 2011 Expert, ISO/IEC 20000 Certified Consultant, and a supervisor for Industrial Management Training.



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