Customer Management
Transform the customer experience through improved insight and management.
CALL US 1-877-686-9637Business intelligence for customer management
HP Customer Management solutions, such as Social Intelligence, integrate human information, consisting of social media and unstructured data with traditional customer information to help you transform customer experiences. These solutions combine infrastructure, integrated software components and consulting services, helping you capture and analyze human information, integrate it with existing data and translate insight into action. These solutions help you optimize customer experiences, manage brand reputation, empower employees and drive innovation.
Key features
- Optimized customer experience and advocacy
- Comprehensive brand and reputation management
- Cooperative product development and lifecycle innovation
- Expanded resource empowerment
SOCIAL INTELLIGENCE
- Consumer, network, and personal data integrated into a panoramic view of each subscriber
- Deeper, contextual customer insights from combining traditional and new data sources
- Integrate customer information from all channels of communication and interaction
- Loyalty analytics based on each customer’s complete transaction history
- Smart-meter usage data combined with customer data to give you greater insight into behavior
- Pre-built data models for specific financial services business processes
- Strategies and solutions for using enterprise data to manage and grow the business
- Strong partnerships with IM and BI industry leaders to develop and implement integrated solutions
- Connected intelligence that gives your business more value from information to make better, faster decisions