IT Service Management
Provide a quality, optimized service desk that adds value to the business.
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Quality service integration and automation
HP IT Service Management (ITSM) is a software solution that integrates and automates service management and quality control of the IT services that the business depends upon. ITSM is focused on service design, operations, and delivery so staff can evaluate opportunities for improvement throughout the service lifecycle. Consolidate and standardize your service desk and supporting processes such as incident, problem, change, asset, configuration, release, and deployment management with HP ITSM. And ensure quality delivery with built-in OGC-certified ITIL v3 best practices. Now part of the HP IT Performance Suite.
Key features
- Automate IT service management across cloud and hybrid delivery environments
- Integrate processes across IT operations for faster problem resolution and service fulfillment
- Mitigate risk by enforcing IT process controls, capturing all related activities
- Enable end-user self service, reducing demands on tier-one support
- Provide reports proving effective delivery of services and demonstrating business value
Analyst report
Discover Performance
- Robust end-to-end change management with classic ITIL best practices and processes—consolidated and automated
- Discovery and dependency mapping of business services, applications, and underlying IT infrastructure
- A management reporting tool that helps IT organizations convey value in mutually understood, non-IT terms
- Automated change across IT with end-to-end visibility and control, and with built-in ITIL best practices
- Reduction of operational costs, errors, downtime, and risk of non-compliance by automating IT tasks and processes
- Automated, integrated service lifecycle processes that enable resource balance, cost control, and risk mitigation
- Service desk management that's scalable, secure, and reliable, minimizing risk and guaranteeing uptime
- Strategic advisory, consulting, and integration services for the HP IT Service Management solution
- Analyst reports
- Solution briefs
- Videos
- Webinars
- White papers
- Data tells no tales - improving incident management with IT Analytics (US English) (3MB, PDF)
- Evaluating the cost of ownership of IT Service Management solutions: Lessons learned from real-life implementations (0.78MB, PDF)
- Increase the return on your automation investment with an automation center of excellence (US English) (499KB, PDF)
- ITIL in the age of the cloud - beyond the hype: three reasons why ITIL is essential to your cloud services (704KB, PDF)
- ITIL v3 - What have we learned in one year? (456KB, PDF)
- Quantifying the Value of Investments in HP IT Service Management solutions (US English) (4MB, PDF)
- Three simple steps to effective service catalog and request management (0.59MB, PDF)
- Transforming change: Four steps toward more effective change management (0.67MB, PDF)