Business Service Management
Ensure the performance and availability of virtualized and cloud services.
CALL US 1-877-686-9637Operational excellence in a dynamic world
HP Business Service Management (BSM) combines Application Performance Management, Network Management, and Systems Management, all of which leverage the HP Run-time Service Model (RTSM). The RTSM is a comprehensive real-time service model for traditional, mobile, virtualized and cloud environments. Powered by the RTSM, BSM provides an analytics layer, called Service Intelligence, that converts data into actionable knowledge. Automate event correlation, align ITIL processes, and quickly identify issues using BSM HP Operations Manager i (OMi).
Key features
- Monitor service health, applications, infrastructure and networks from one console
- Manage dynamic changes with the HP Run-time Service Model
- Optimize the performance and availability of cloud, virtual and mobile services
- Automate with universal event correlation to simplify daily operational tasks
- Anticipate real IT issues with service intelligence and analytics
Analyst report
White Paper
- Featured Resources
- EMA Whitepaper: HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery—White paper (1MB, PDF)
- Five things your IT team needs to know about monitoring mobile applications—White paper (611KB, PDF)
- Vodafone Ireland implements world class operational excellence—Case study (KB, PDF)
- Complete visibility into the heart of your applications—into the vital functions of your business
- An integrated solution to monitor and manage networks in an efficient, automated and secure fashion
- Consolidation and correlation of fault and performance events across an IT infrastructure for fast resolution
- Consolidation and correlation of fault and performance events across an IT applications and infrastructure for fast resolution
- Advanced analytics in a dynamic world to anticipate the future, optimize the present and report the past
- Universal log management that unifies searching, reporting, alerting and analysis across any type of log data
- Strategic advisory, consulting and integration services for the HP Business Service Management solution
- Analyst reports
- BV Spotlight —Global Consumer Products Company HP Network Management Jan 10 (226KB, PDF)
- Dimensional Research: Customers Validate Value of HP Business Service Management Solutions (3MB, PDF)
- EMA Radar for Business Service Management (BSM): Service Impact Q3 2010 HP Vendor Profile (1.85MB, PDF)
- Gartner Magic Quadrant for IT Event Correlations & Analysis 2010 (0.63MB, PDF)
- IDC Business Value Spotlight- Using HP Network Automation to Improve Network Availability and Reduce Costs (0.23MB, PDF)
- Rethinking Virtualization Management Improves ROI (80KB, PDF)
- Gartner Magic Quadrant for Application Performance Monitoring (321KB, PDF)
- Forrester Market Overview: Application Performance Management, Q42011 (562KB, PDF)
- HP recognized as Value Leader in the EMA Radar for APM for Cloud Services (2MB, PDF)
- Brochures
- Case studies
- Blue Cross and Blue Shield of Florida meets high standards with help from HP (244KB, PDF)
- Boeing improves business processes with HP Application Performance Management
- ConnectEast Drives Motorway Excellence with an HP Infrastructure
- Deloitte optimises the health of its IT systems and drives service excellence with HP Business Availability Center
- Seagate drives effective management of cloud computing with HP software (641KB, PDF)
- HP Business Service Management software resolves ITSM problems at Virgin Atlantic
- WIND Hellas aligns technology services to business
- Vodafone Ireland implements world class operational excellence
- Sprint enables intelligent enterprise (409KB, PDF)
- BlueCrossBlueShield of Florida manages technology to meet business needs
- Demos
- Trial software
- Videos
- Webinars
- Maximize IT Operations - Blue Cross customer story
- Get a 360 view of your apps - Hear best practices from Blue Cross Blue Shield of Florida
- Vodafone Ireland anticipates and remediates IT issues faster
- Shaping your cloud monitoring strategy—a video interview with Seagate
- HP Cloudcast: Taming the Chaos—Why cloud assurance matter
- Get the power of predictive analytics featuring Forrester Research
- White papers
- Business service management: reduce the business risk of IT problems for the mid-size enterprise white paper (349KB, PDF)
- End-to-end service management in the virtualized environment (0.33MB, PDF)
- HP Business Service Management: Managing today's dynamic environments to meet the needs of your demanding business (1.05MB, PDF)
- MANAGE and CONTROL IT services in the age of complexity (827KB, PDF)
- Seven keys to reducing problem resolution costs (0.32MB, PDF)
- The top 10 misconceptions about performance and availability monitoring (0.22MB, PDF)
- Five things your IT team needs to know about monitoring mobile applications (611KB, PDF)
- AGILE development meets IT operations--in the cloud (639KB, PDF)
- EMA Whitepaper: HP Service Health Analyzer Brings Predictive Control to Real-time Service Delivery (1MB, PDF)