HP Professional Services Experts

Ulrike Halmer

Practice Principal
Areas of expertise: Hybrid Delivery & Cloud Services, IT Transformation, IT Operations
Europe, Middle East and Africa


What do you want your business to do that it can’t do today—or that it could and should do faster? I’ll help us build a clear jointly-understood view of the problem and work with my colleagues to develop the best solution.

I’ll help you define an IT operating model and service delivery that best meets the needs of the business. As part of this journey, I’ll work with you to define your service portfolio and identify the best ways to integrate and assure service delivery in a multi-source environment across outsourced and cloud service providers. I’ll also help you develop the governance and compliance structures you’ll need to effectively manage this new IT organization. This work will not only transform your IT capabilities, it will support your efforts for growth.

What I Do for HP

I’m a practice principal in HP Professional Services Hybrid Delivery Consulting Practice. My areas of expertise are multi-sourcing service delivery models, including outsourcing and cloud. I develop solutions, best practice frameworks, and intellectual property to help clients adapt more quickly to new service-delivery models without interfering with the operation of your day-to-day business.

My Approach

I believe it’s essential that the final solution serves the real needs of your business. To do so, everyone must understand the vision and how to measure its success. I believe in working collaboratively and open communication. It is more important to objectively tackle each challenge, rather than cover problems with quick fixes that won’t deliver lasting value.

My Background

I’ve worked with HP for 17 years. During that time, I’ve developed solutions and intellectual property, managed a business as a practice principal, and worked hands-on with clients as a solutions lead and business consultant. Over the course of my career, I’ve worked with multi-national organizations across a wide variety of industries. I’ve helped clients develop their governance and service delivery models and set the required governance, service management processes and IT management architecture.

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Other ways to see my work


"The Importance of Hybrid Service Portfolios for Successful Hybrid Service Delivery" – Presentation - EB Discover Las Vegas

"Cloud Governance: Build vs. Buy vs. Both—Decision Making in the Cloud" – Presentation


"The Rapid Evolution of IT to a Strategic Service Broker by Enabling Cloud Service Strategies" – White Paper


  • "Addressing Business Challenges Through Cloud Services – From Concept to Reality Via a Proven Approach" — Presentation - SW Universe Hamburg

  • Pre 2009

  • Creation of the Service Management Transformation Experience. This consulting tool conveys HP’s approach, experience and lessons learnt in Service Management transformations. The Service Management Transformation Experience has subsequently been adopted and rolled out worldwide within HP’s Service Management practice and was shortlisted for the ‘iTSMF Innovation of the Year’ award in 2006.

  • Various presentations on Governance or Service Management at the UK iTSMF event.