CSR Return Procedure

All CSR parts must be returned within 5 Calendar Days of receipt

  1. Check for return label in the "poly pouch" attached to the outer box. If no return label came with the part or if you lost the return label, request one here or by calling 1-800-717-5587
  2. After completing install, return defective part to HP within 5 calendar days of when you received it.
    1. Use box new replacement part came in.
    2. Package part carefully, using the packaging material that the new part came with.
    3. Seal box with packaging tape.
    4. Apply return label that came with new part to box (covering up the original shipping label).
    5. Give part to UPS. You can drop off at UPS pickup center, give to driver as part of regular UPS pickup or call UPS to arrange for a pickup.
    6. Keep the waybill number and RMA number for tracking purposes in the event you need to dispute a charge for not returning the part.
  3. If the replacement part is a hard drive and you have purchased DMR for the unit, please provide the manufacturer model number and serial number and case # of the replaced hard drive using this form, or by calling 1-800-717-5587.
  4. If you have any additional questions, please call us 1-800-717-5587.
Failure to follow these procedures may result in an invoice for the cost of the part.