Support Automation and Insight Remote Support

HP Insight Remote Support is available as a part of your valid HP warranty, HP Care Pack Service, HP Proactive Care, or contractual support agreement. Select from HP Insight Remote Support 7.2 (for environments with 1- 2500 IT devices).

Note: HP Insight Remote Support 7.2 is a replacement and an upgrade to devices previously supported by all versions of Insight Remote Support Standard 5.x, which are at end of support life.


HP Insight Remote Support

Support contacts

Support for HP Insight Remote Support is available through HP's local Response Centers or through HP Technology Services

  • Europe, Middle East and Africa:
    1. Contact your local support center by phone
    2. Select your country
    3. Under the banner "Call HP" select "Technical support after you buy"
    4. In the first column, ("Technical Support for:") find the option for ProLiant Servers
    5. Call the number associated with ProLiant Servers and your support level
    6. Select "Technical Support" on the voice-activated menu
    7. You will be connected with an HP representative. Please ask for assistance with Insight Remote Support


There are two forums set up for HP Insight Remote Support at the HP Enterprise Business Community:

General (Main forum for HP Insight RS)

Security (Discussions regarding Insight RS security)

In the HP Enterprise Business Community forums, thousands of IT professionals and HP experts from around the world exchange best practices, ideas, and solutions. This can be a helpful resources for assistance with questions regarding HP Insight Remote Support.

Please note: HP Systems Insight Manager questions should be posted in the HP Systems Insight Manager forum.