ITSM Service Operation Journey

The HP ITSM Service Operation Journey is a packaged service addressing the service operation phase of the ITIL lifecycle. The journey begins with classroom training and takes you to gap analysis, maturity assessment, and, finally, to the creation of a continual improvement plan. The ITSM Service Operation Journey:

  • Helps your staff gain knowledge, understanding, and experience that lead to lasting improvements.
  • Improves the efficiency and effectiveness of your service operation.
  • Helps you move from a reactive to a proactive approach.
  • Improves the quality of services delivered to your business and customers.

Meet the Expert

Connect with our HP technology experts like Ashley Hanna who can start you on your journey which begins with classroom training and takes you to gap analysis, maturity assessment, and, finally, to the creation of a continual improvement plan.

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VideosVideos

Watch the video to learn more about the Service Management Transformation Workshop, now based on ITIL v3.

Learn how IT Service Management reduces IT costs, improves service levels, increases business agility, improves IT governance and reduces the risk of non-compliance