Contact the HP Anti-counterfeiting Programme
Please contact the HP Anti-counterfeiting Programme if you have any concerns or queries regarding counterfeit printing supplies for HP printers or if you want to report your suspicions. HP will keep the information confidential to the extent permitted by law and will only share it on a need to know basis.
How to report a suspicion to HP
Please keep the print cartridge, its packaging and any documents relating to the product, such as invoices, offer letters, etc.
When reporting, this is what we need to know:
- Please indicate why you think the product is suspicious and the name of the company that offered you the product.
- Your contact details (this is optional).
- If possible, please include sharp digital photos (around 500 KB each, taken without flash light) of all six sides of the print cartridge box as well as a close-up of the security label (if present) and a picture of the print cartridge itself in your report to HP.
Please report as follows:
Post: To contact us via mail, please use the following address:
EMEA Anti-counterfeiting Programme
Hewlett-Packard International S.à.r.l.
150 Route du Nant d'Avril,
1217 Meyrin
Switzerland
Web: To report suspicious supplies via the web, click here: ACF online reporting form. This method allows you to report your suspicion anonymously.
Telephone: To talk to someone about your suspicions, click on this link.
