Setting up the Fax to PC tool

Fax to PC is a HP tool that allows saving automatically to a computer an electronic version of the incoming faxes.

Check this article to learn how to set up and use this tool on compatible HP All-in-One models.

NOTE: Check the documentation and manuals that came with your HP All-in-One printer to learn whether it incorporates this feature.

Getting startedGetting started

Take into account the following topics before setting up the Fax to PC tool on your HP All-in-One printer:

  • The Fax to PC tool works only for black and white faxes. The HP All-in-One printer will print any color faxes received instead of saving an electronic copy of them.

  • The HP All-in-One full-feature software and drivers package must be installed to use the Fax to PC tool. The tool will not be available if only the HP All-in-One basic software package is installed.

  • The PC used to set up Fax to PC (called Fax to PC Host) and the PC configured to save the faxes (in case it is different from the Fax to PC Host) must be turned on and awake at all times.
    Incoming faxes will not be saved if the computer is in Sleep mode during the reception.

NOTE: 
Disable the Print Fax option from the HP All-in-One control panel if you do not want to print the incoming faxes but only save them to your PC.
(Check the documentation and manuals provided with your HP All-in-One printer to learn how to access the Fax to PC menu from the HP All-in-One control panel).

Click here if you have HP Solution CenterClick here if you have HP Solution Center

HP Solution Center (solution center icon) is the software interface from which you can easily manage from your PC all settings and features of your HP All-in-One printer. The HP All-in-One software versions that include this interface are: v.12, v.13 and v.14.

Solution Center 0

Set up Fax to PC (HP Solution Center)Set up Fax to PC (HP Solution Center)

You can configure the Fax to PC tool from the congratulations window just at the end of the software installation process or from HP Solution Center once the HP All-in-One software is already installed.

NOTE: You could find minor differences between the images below and those in your computer during the configuration depending on the HP All-in-One model and software version.

Follow the steps below to configure Fax to PC on your HP All-in-One printer:

  1. When the congratulations window comes up just at the end of the software installation process, click the Activate Fax to PC button to open the Fax to PC Setup Wizard.

    1-Activate-Fax-to-PC

    If you are configuring Fax to PC at a later stage, open HP Solution Center:

    - Windows XP: Click Start, click All Programs, click HP, and then click HP Solution Center.

    - Windows Vista and Windows 7: Click the Windows icon on the Windows task bar, click Programs, click HP, and then click Solution Center.

    Once HP Solution Center is open, place the cursor on More Fax Settings and click Fax to PC Setup Wizard from the drop-down list that opens.

    2-HP-Solution-Center_Fax-to-PC-Setup-Wizard

  2. Thereafter, a new window opens showing a description of the Fax to PC tool; click the Next button.

    3-Fax-to-PC-Setup-Wizard_Next

  3. The next window that opens allows you to activate the Fax to PC tool, change the destination where the incoming black & white faxes will be saved and enable incoming fax notifications in the host computer.

    4-Fax-to-PC-Setup-Wizard_Settings

The Fax to PC HP tool is already configured; to make any changes run again the Fax to PC Setup wizard as described above or make the changes from the Fax to PC menu on the HP All-in-One control panel.

NOTE: 
Disable the Print Fax option from the HP All-in-One control panel if you do not want to print the incoming faxes but only save them to your PC
(Check the documentation and manuals provided with your HP All-in-One printer to learn how to access the Fax to PC menu from the HP All-in-One control panel).

Click here if you have HP Solution Center LiteClick here if you have HP Solution Center Lite

HP Solution Center Lite is the software interface from which you can easily manage from your PC all settings and features of your HP All-in-One printer. The HP All-in-One software versions that include this interface are: v.22.5 and higher.

fax actions 1

Set up Fax to PC (HP Solution Center Lite)Set up Fax to PC (HP Solution Center Lite)

You can configure the Fax to PC tool from HP Solution Center Lite, therefore the HP All-in-One software must be previously installed on your PC.

NOTE: You may find minor differences between the images below and those in your computer during the configuration depending on the HP All-in-One model and software version.

Follow the steps below to configure Fax to PC on your HP All-in-One printer:

  1. Open HP Solution Center Lite (sol center lite icon). To do so:

    Windows XP

    1. Click the Start button at left side of your desktop.

    2. Select All Programs.

    3. Select your HP All-in-One model name (e.g. HP Officejet Pro 6500A E710a).

    4. Select your HP All-in-One model name again (e.g. HP Officejet Pro 6500A E710a).

    Windows Vista & Windows 7

    1. Click the Windows icon on the Windows task bar.

    2. Select Programs.

    3. Select your HP All-in-One model name (e.g. HP Officejet Pro 6500A E710a).

    4. Select your HP All-in-One model name again (e.g. HP Officejet Pro 6500A E710a).

  2. Once HP Solution Center Lite is open, double-click Fax Actions.

    fax actions 2

  3. Double-click Digital Fax Setup Wizard.

    digital fax setup wizard 3

  4. Click the Setup button to start setting up the Fax to PC service.

    fax to pc welcome 4

    NOTE: If Fax to PC had been previously configured, the Setup button would be replaced by Modify.

    fax to pc welcome 5

    Two other buttons are available at this stage:

    - Turn on / Turn off: Activate or deactivate the Fax to PC service.

    - Archive Now: Fax to PC connects on a regular basis to the HP AIO printer to check whether there are some incoming faxes stored in the memory to be archived. The Archive Now button allows you to do so immediately at any time.

  5. After clicking the Setup or Modify buttons a new window opens from which you can manually insert the route to the folder where a copy of the incoming faxes will be stored or search and select that folder using the Browse button.

    fax to pc browse 6

    Once the route to the folder is in place, click the Next button.

  6. The next step allows you to decide whether incoming faxes will be saved only when you are logged into your account or always.

    fax to pc accounts 7

    Select the option that suits you better and click the Next button.

  7. The last step allows you to decide the interval at which your PC checks the HP All-in-One printer for new incoming faxes and choose whether to receive fax alerts on your PC.

    fax to pc range 8

    Select the options that suits you better and click the Finish button.

The Fax to PC HP tool is already configured; to make any changes run again the Digital Fax Setup Wizard as described above or make the changes from the Fax to PC menu on the HP All-in-One control panel.

NOTE:
Disable the Print Fax option from the HP All-in-One control panel if you do not want to print the incoming faxes but only save a digital copy to your PC
(Check the documentation and manuals provided with your HP All-in-One printer to learn how to access the Fax to PC menu from the HP All-in-One control panel).

How can I know which HP Solution Center version I have?How can I know which HP Solution Center version I have?

You can easily know whether your HP All-in-One software interface is HP Solution Center or HP Solution Center Lite.

Windows XP
  1. Click the Start button at the left side of your desktop.
  2. Select All Programs.
  3. Select HP.
Windows Vista & Windows 7
  1. Click the Windows icon on the Windows task bar.
  2. Select Programs.
  3. Select HP.

  • If one of the menu items available under HP is HP Solution Center , then the HP All-in-One software version installed is v.12, v.13 or v.14 and HP Solution Center (solution center icon) is the software interface suitable for your HP All-in-One model.

    solution center start

  • If one of the menu items available is the name of your HP All-in-One printer model (e.g. HP Officejet 7500 E910), then the HP All-in-One software version installed is v.22.5 or higher and HP Solution Center Lite (solution center lite icon) is the software interface suitable for your HP All-in-One model.

    solution center lite start

 
Get Support by Product Model
Find solutions, downloads and other support information specific to your product model.
Connect with Others
Connect with others
You’re not alone. Reach out to other customers and HP Experts on the support forums and get the answers you need.