Printquestion

The HP Fax stops responding after going into Sleep mode

Your HP All-in-One printer stops responding after going into Sleep or Power Save mode? None of printer functions seem to work and the printer does not respond to pressing any buttons or touching the touchscreen? 

Learn how to troubleshoot your HP All-in-One printer if it enters an irresponsive state every time it goes into Sleep mode.

   
Solution one: Unplug the power cable and then plug it back inSolution one: Unplug the power cable and then plug it back in

The HP All-in-One printer can be returned to a responsive state by unplugging the power cable, and then plugging it back in. To do so:

  1. Unplug the power cable from the wall outlet.

  2. Wait 60 seconds, and then plug the power cable back into the wall outlet.

  3. If the HP All-in-One printer or HP Fax does not turn on automatically, press the Power button.

Solution two: Turn off Energy Save modeSolution two: Turn off Energy Save mode

NOTE: This solution is not suitable for all HP All-in-One or HP Fax models. Check the documentation and manuals that came with your HP All-in-One printer or HP Fax to know if Energy Save Mode can be disabled.

Turn off Energy Save Mode by following the steps below:

  1. Press the Setup button and select Preferences.

  2. Search for Energy Save Mode and set it to Off.

Solution three: Plug the product directly into a wall outletSolution three: Plug the product directly into a wall outlet

Follow these steps to make sure your HP All-in-One printer is plugged into a wall outlet with no power strip or surge protector:

  1. Disconnect the power cable from the back of the HP All-in-One printer of HP Fax.

  2. Unplug the power cable from any power strip, surge protector or extension cord.

  3. Plug the power cable back into a wall electrical outlet.

  4. Reconnect the power cable to the back of the HP All-in-One printer or HP Fax.

  5. If the HP All-in-One printer or HP Fax does not turn on automatically, press the Power button to turn it on.

What to do next:

  • If the steps above resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Perform a Power ResetSolution four: Perform a Power Reset
Follow these steps to reset your HP All-in-One printer or HP Fax:

  1. Press the Power button to turn on the HP All-in-One printer or Fax.

  2. Disconnect the power cord from the rear of the HP All-in-One printer or Fax.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the HP All-in-One printer or Fax.

  7.  If the HP All-in-One printer or Fax does not turn on automatically, press the Power button to turn it on.

What to do next:

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

     


Solution five: Make sure that the HP device does not ground outSolution five: Make sure that the HP device does not ground out

Follow these steps to make sure that the USB cable does not ground out the HP All-in-One printer:

  1. Press the Power button to turn off the HP device.

  2. Disconnect the USB cable from the back of the HP All-in-One printer.

  3. Press the Power button to turn on the HP All-in-One printer.

What to do next:

  • If the issue does not occur again, replace the USB cable with a new one.

  • If the issue still occurs, continue to the next solution.

Solution six: Update the HP printer firmwareSolution six: Update the HP printer firmware

Check the HP Web site for a firmware update suitable for your HP All-in-One model and (in case your HP All-in-One printer is compatible with ePrint) search for product updates from the HP All-in-One control panel.

NOTE: Check the documentation and manuals that came with your HP All-in-One printer to learn how to update the product from the control panel. An active Internet connection is required.

Solution seven: Contact HPSolution seven: Contact HP
If previous solutions did not resolve the issue, contact HP Technical Support for your region to get help.
 
Get Support by Product Model
Find solutions, downloads and other support information specific to your product model.
Connect with Others
Connect with others
You’re not alone. Reach out to other customers and HP Experts on the support forums and get the answers you need.
SHARE