Ensure your ink and toner are Original HP.

Counterfeit HP cartridges are predominantly refilled or remanufactured print cartridges packed in unauthorised or fake reproductions of HP packaging. At HP, we are constantly striving to protect you from counterfeiters with new security measures.

4 easy ways to spot the fakes

 

1. Authenticate using your smartphone

Step 1

Locate your HP security seal and open your QR code scanner app. If you don't have a QR code scanner, you can use our HP SureSupply app.
Authenticate using your smartphone
Google Play 

Step 2

Use your smartphone's camera to scan the QR code on the cartridge's
security seal. After your scanner processes the QR code, you'll see a
validation screen from HP.
Authenticate using your smartphone
 

2. Tamper Evident Label1 with enhanced security feature

Look for these 3 tell-tale signs that your cartridge may have been tampered with:

  • The lines in the pattern do not match
  • The label is colored rather than transparent
  • The text changes on the label to show 'seal is void'


For an additional check, the HP logos in the blue strip should always show:

  • "HP logo" and "√" move in opposite directions when tilting the box top to bottom.
  • "HP logo" and "√" move in the same direction when tilting the box left to right.
Tamper Evident Label with enhanced security feature
 

3. New Security labels

  • “OK” and “√” move in opposite directions when tilting the box front to back.
  • “OK” and “√” move in the same direction when tilting the box left to right.
  • Improved copy and tamper protection
  • Addition of toner and ink icons
  • Advanced printing techniques using proprietary devices and ink



While the fight against counterfeiters is ongoing, the new version of the HP security labels will offer brand protection that HP customers can depend on.

New Security labels will be available summer 2015
 

4. Online

To validate, visit hp.com/go/ok and enter the serial number from the security label.
Online
 

Counterfeit Information

Help fight counterfeit

At HP, we are committed to providing you with high quality and reliable products. If you suspect that you unknowingly purchased a counterfeit HP cartridge, let us know so we can investigate the matter accordingly.
Report counterfeit
 

© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


1. The new Tamper Evident Label is available across all SKUs from April 2014.