HP Anti Counterfeiting and Fraud (ACF) Programme

REPORT ONLINE
HP Anti Counterfeiting and Fraud (ACF) Programme
 
 

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

Not sure if you have an Original HP or Samsung cartridge?

Validate using the ink or toner security labels

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP INK Security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP TONER Security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP Long Life Consumables security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Other validation methods

VALIDATE ONLINE

Scan the label’s QR code with your smartphone, or manually enter the label’s authentication number into the field below to validate your product.
Examples of security label positions on different products

Enter Label Security Number

VERIFY

Tamper Evident Label1 with enhanced security feature

Look for these 3 tell-tale signs that your cartridge may have been tampered with:

  • The lines in the pattern do not match
  • The label is colored rather than transparent
  • The text changes on the label to show 'seal is void'


For an additional check, the HP logos in the blue strip should always show:

  • "HP logo" and "√" move in opposite directions when tilting the box top to bottom.
  • "HP logo" and "√" move in the same direction when tilting the box left to right.
Need help? Watch this video for additional guidance. 

Need help?
Watch this video for additional guidance.

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Why should you care?

Counterfeit cartridges may seem like a true alternative. However, they entail serious risks and threats.

Fakes threaten

Counterfeit cartridges may cause damage to your HP LaserJet printer hardware2 – which can lead to downtimes of the whole company’s printing infrastructure and disruption of entire workflows.
Your printer
Manufacturing and distributing counterfeit items is illegal. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.
Your reputation
Counterfeit toner cartridges may alter the printing behavior of your HP printer3. When using Original HP toner cartridges, only then can HP printing systems3 perform within Blue Angel guidelines limits.
Your workspace
Due to their often poor print quality and necessary re-prints, counterfeits are likely to waste valuable resources such as paper or energy.2 Also at the end of life, counterfeits likely don’t get recycled.2
Our environment

Make sure it’s Original HP cartridges

A woman checking some printed documents

QUALITY

DESIGNED TO WORK THE FIRST TIME, EVERY TIME2

Get the printing performance you expect from HP

A man put an empty cartridge to an HP Recycle box

SUSTAINABILITY

Partner with HP for the environment.

Original HP cartridges help you conserve resources when printing, and are easy to recycle when empty.4

A woman taking out the printed images from an HP printer

INDOOR AIR QUALITY

MEETS ECO-LABEL EMISSION CRITERIA3

To help maintain the indoor air quality where you live and work.

A woman taking out the printed images from an HP printer

SECURITY

ENGINEERED FOR SECURITY

To protect your printer and data5

FIND AND BUY ORIGINAL HP CARTRIDGES NOW

Make sure it’s Original HP cartridges

A woman checking some printed documents

QUALITY

DESIGNED TO WORK THE FIRST TIME, EVERY TIME2

Get the printing performance you expect from HP

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A man put an empty cartridge to an HP Recycle box

SUSTAINABILITY

Partner with HP for the environment.

Original HP cartridges help you conserve resources when printing, and are easy to recycle when empty.4

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A woman taking out the printed images from an HP printer

INDOOR AIR QUALITY

MEETS ECO-LABEL EMISSION CRITERIA3

To help maintain the indoor air quality where you live and work.

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A woman taking out the printed images from an HP printer

SECURITY

ENGINEERED FOR SECURITY

To protect your printer and data5

FIND AND BUY ORIGINAL HP CARTRIDGES NOW

Frequently asked questions

What are counterfeit printing supplies?

Counterfeiting in the printing supplies business means the manufacturing, refilling or ("reman") remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it (even when you’re unsure it’s counterfeit product) at hp.com/go/anticounterfeit
For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities.
For large shipments, use our Counterfeit Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.
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How do I check my Samsung cartridges?

Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.

1. Visually check the security label
2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok

Product images are for illustration purposes only, product availability and colours may vary by country.

1. The new Tamper Evident Label is available in the following SKUs from April 2014: HP 12A Black LaserJet Toner Cartridge, HP 85A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, and HP 05A Black LaserJet Toner Cartridge. For China only: HP 12A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, HP 05A Black LaserJet Toner Cartridge, HP 88A Black LaserJet Toner Cartridge.

2. Based on a Keypoint Intelligence - Buyers Lab comparative page yield/reliability evaluation of original HP XL inkjet and toner cartridges vs. third-party remanufactured/compatible cartridges in Australia and New Zealand tested from September 2019 – January 2020.

3. An HP printing system consists of HP Printer, paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions of Blue Angel criteria applicable when printing system launched. EPEAT acknowledges Blue Angel emissions test results and certification and applies them to its own IAQ criteria. For list of Blue Angel certified HP printing systems, see h20195.www2.hp.com/v2/GetDocument.aspx?docname=c04874946

4. Program availability varies. See hp.com/recycle.

5. HP Office-class printing systems include Enterprise-class devices with FutureSmart firmware 4.5 or above, Pro-class devices, and their respective Original HP toner, PageWide, and ink cartridges. Does not include HP integrated printhead ink cartridges. See http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-8438ENW and hp.com/go/SuppliesSecurityClaims.

© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.