END-TO-END LIFECYCLE SERVICES

Our full portfolio of service options covers every phase of the device lifecycle—from start to finish—for both HP devices and other brands. HP, or authorized HP DaaS partners, can tailor services to your specific needs.

Devices

• HP commercial notebooks, desktops, workstations and retail point of sale devices6

Hardware Support

• Next business day onsite service
• Optional: ○ Installation services
• Optional: ○ Accidental damage protection6
• Optional: ○ Defective media retention

Proactive Management delivered with HP TechPulse

• Multi-vendor, multi-OS deployment and service onboarding7
• Hardware, software, and BIOS inventory
• Health incidents and reports dashboard
• Device hardware and software utilization reports
• Predictive analytics on Windows devices
• End user self-help and password reset

All Standard Plan features plus:

Customer Success Management

Proactive Management performed by HP Service Experts

• Unified endpoint management service
• Monitor analytics and reports
• Implement security configuration and encryption policy settings
• Initiate automatic parts replacement8
• Manage Windows OS upgrades, patches, and policy settings
• Provide device security incident reports
• Troubleshoot issues with remote assistance

All Enhanced Plan features plus:

Proactive Management delivered with HP TechPulse

• Application incidents and reports dashboard

Proactive Management performed by HP Service Experts

• Troubleshoot issues with remote assistance
• Manage Windows OS patch policy settings
• Reset the password on Windows devices
• Deploy applications or catalogs of applications
• Provision Wi-Fi without exposing the credentials to the user
• Application whitelisting/backlisting

HP Lifecycle services are improving user and IT experiences for companies around the globe. See how.

A simple security solution for today's workplace (e-book)
PDF, 3.8 MB

HP Accidental Damage Protection Service
PDF, 126 KB

HP experts and analysts provide insights on why HP DaaS makes device deployment and management easier.

From SaaS to DaaS: revolutionizing IT, one service model at a time (Article)
PDF, 0.4 MB

HP DaaS heralds an easier new era for IT (Article)
PDF, 0.5 MB

How HP Device as a Service helped Accenture save more than just time (Article)
PDF, 0.2 MB

Explore the benefits of this new market category though a curation of DaaS articles featuring industry insights.

Workplace 2020 (Whitepaper)
PDF, 5.5 MB

Remote workforce (Infographic)
PDF, 0.4 MB

The "As a Service" model comes to hardware (IDC Spotlight report)
PDF, 0.2 MB

5 ways DaaS empowers IT
PDF, 0.3 MB

How the Device as a Service model tackles today's biggest IT challenges
PDF, 0.3 MB

1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

2. For full system requirements, please visit www.hpdaas.com/requirements.

3. HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. Service Experts deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

4. Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding HP holidays. An HP authorized representative will arrive at the Customer’s site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HP. Calls received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage data. Travel zones and charges, if applicable, may vary in some geographic locations.

5. Device support may vary by country. Accidental damage protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

6. Availability may vary by country.

7. iOS analytics and reports are available in HP DaaS Enhanced, Premium, and DaaS for Apple plans only.

8. Device support may vary by country. Available on Enhanced or Premium HP DaaS plans only.

9. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.* Availability may vary by country.

10. HP unified endpoint management is provided by HP Service Experts who deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

11. ServiceNow license required, sold separately, and requires installation of the HP DaaS application from hpdaas.com and a valid license for ServiceNow ITSM software.

12. iOS devices are encrypted within the operating system. For full system requirements, please visit www.hpdaas.com/requirements.

* Offer only applicable on selected models and subject to terms and conditions.