HP Care Pack Services

• Be protected in the event of accidental device damage and avoid out-of-pocket repair or replacement costs. When the unexpected happens, HP has you covered.

• Convenient and flexible accidental service coverage provides investment protection against unexpected physical damage and helps to keep users on the go¹.

• Notebooks are an integral part of your life, and accidental spills, drops, or electrical surges could mean disaster without accidental coverage.

• Get back to work with repairs handled by knowledgeable technicians from HP, a trusted one-stop service partner with global coverage you can count on.

• You have enough to focus on when you’re out of office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support.

• Minimize business travel stress knowing that your device can be repaired in more than 80 countries. Add optional Accidental Damage Protection to cover damage from drops and spills.

• Protect against device failure while traveling at home or abroad and get back to business fast with prompt remedial services or Next Business Day Onsite support¹.

• Keeping your hard drive when it requires replacement is critical to maintaining control of your sensitive data and ability to disposition it in a way that meets your security standards.

• The HP Defective Media Retention Service is ideal if you need to control and secure proprietary and confidential data or if you’re subject to data privacy regulations ¹.

• Sometimes, even the best storage media can fail, and if it does, don’t send your confidential data to a remote facility. Keep it right where it is.

• Stay focused on your central business objectives while we set up a completely integrated hardware environment. We even provide your IT administrator an overview of important tasks.

• Get the support you need with the flexibility to choose between multiple service-level options featuring onsite response at your location or call-to-repair time and coverage window combinations.

• Rely on our knowledgeable experts and prompt service to minimize downtime by getting your devices working and your users back to business.

• Select the support that is right for your business from coverage windows to next business day onsite¹. HP will be there every step of the way with remote diagnostic support and onsite repair.

• HP is your service partner to help reduce downtime and increase productivity for your whole office, including support for printers, desktops, notebooks, Retail Point of Sale systems, and workstations.

• Easily return or exchange printers when issues cannot be resolved remotely with a variety of HP Care Pack services that work best for you when your printer is in need of repair.

• Next business day onsite exchange provides convenient door-to-door delivery with a technician exchanging the failed device onsite within the next business day¹.

• Have peace of mind knowing that each Care Pack includes remote troubleshooting, diagnostics, and issue resolution. Providing a variety of exchange or return options to meet your busy schedule.

• Keeping your hard drive is critical to maintaining control of your sensitive data and mitigating the risk of costly regulatory or civil liabilities.

• HP specializes in recovering data at your site, so you can retain control of the hard drive while getting back to business. And if you need a replacement drive, HP can provide it.

• Sometimes, even the best storage media can fail, and if it does, don’t send your confidential data to a remote facility. Keep it right where it is.

• The HP Defective Media Retention Service is ideal if you need to control and secure proprietary and confidential data or if you’re subject to data privacy regulations¹.