Care Pack Services

Sometimes, even the best storage media can fail. When it does, you don’t want to send your enterprise’s confidential data to a remote facility. You want to keep it right where it is. You want HP Defective Media Retention.

• You retain control
  We specialize in recovering data at your site. So you can retain control while getting back to business. And if you need a replacement drive, HP Support Services will provide it at no additional charge.
• Ideal for compliance
  The HP Defective Media Retention option is ideal if you need to control and secure your classified, proprietary, and confidential data – or if you’re subject to data privacy regulations such as HIPAA.

Travel is full of hazards for laptops and tablets. Briefcases get dropped.
Coffee gets spilled. Rental cars bake in the sun.

But when your enterprise has HP Next Business Day Hardware Support for Travelers, you’ll know that a quick repair is never far away – domestically or internationally.

You’ll get prompt, reliable remedial services with Next Business Day Onsite response time in many countries, and remote diagnosis in your language.

This HP Care Pack Service works in conjunction with your standard limited HP product warranty, and its duration is measured from your hardware purchase date.

Twiddling thumbs is not a productive business strategy. That’s why you need HP Hardware Next Business Day² Onsite Service.

Our most popular Care Pack service option ensures that a trained HP support technician will be at your employee’s location the next business day. So they – and their equipment – can get back to work.

• We’ll talk you through
  We’ll start by working to solve your issue over the phone or via remote access.
• We’ll visit
  When your hardware requires in-person assistance, an HP support technician be there the next business day.²
• We’ll have the parts
  We’ll replace any necessary parts or materials. And we’ll let you keep possession of your hard drive at all times.
• We’ll fix it
  We don’t care if it’s equipment failure or something else. Plus, you can add Accidental Damage Protection. So you’re fully covered.

Data is vital to your business. When you purchase selected HP commercial notebooks, desktops, or workstations with onsite support, you have the option to buy HP Recover & Restore at a fraction of the normal cost.

If you can’t access the data on your hard disk drive (HDD), you can trust HP to help recover your data. And that offers invaluable peace of mind.

• Recover:
  Data Recovery includes coverage of data loss due to mechanical failure, accidental deletion, software crash, or malware. This service is conducted at an offsite location, where HP will recover your data on a best-effort basis.
• Restore:
  Onsite Operating System Restoration provides high quality remote fault diagnosis and onsite OS deployment for hardware supported by HP. Supported operating systems are Microsoft Win7, Win8, Win8.1 and Win10.
• Support:
  Software Support Assistance provides quick, easy access to HP-certified technical help with installation, setup, sync, and troubleshooting for computer operating systems (Win7, Win8, Win8.1 and Win10) and common software applications.