HP TECH CAFÉ

TECH SUPPORT FOR THE MODERN WORKPLACE

Deliver simple, efficient IT support that employees back to work fast and frees up your IT resources with HP Tech Café portfolio.

MEET THE SOLUTIONS

KEEP YOUR STAFF HAPPY AND PRODUCTIVE WITH INSTANT ACCESS TO TECH

Boost employee satisfaction with fast, self-service resolution of common helpdesk and tech support needs like failing devices or accessory purchases, even after hours.

 

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Trust HP to ensure your employees – and their devices – are business ready with HP Tech Café Market and HP Tech Café Walk-up Center. Choose one or both, customized to your IT needs.

THE ANYTIME, SELF-SERVICE VENDING AND STORAGE SOLUTION

Empower your workforce to be tech ready anytime with a vending and storage solution for instant access to accessories, plus 24/7 lockers for device swaps or repairs1.

KEEP YOUR STAFF HAPPY WITH ACCESS TO INSTANT TECH

Boost staff productivity with fast resolution of support needs like loaner devices or accessory purchases with a badge swipe, even after hours.

FULL-SERVICE VENDING SOLUTION

Take the stress out of managing accessories by letting HP do the ordering, inventory, and replenishment2 for you. Pay for accessories as-you-go, and stay-up-to-date with real-time reporting.

WITH YOU EVERY STEP OF THE WAY

Get up and running smoothly with a Transition Manager for training and setup, and an Account Delivery Manager for ongoing service needs.

USE ANALYTICS TO STOCK, MANAGE, AND SPEND WISELY

Easily manage your company’s accessory purchases and inventory levels. Stay informed with smart storage lockers that track usage and send instant notifications to both IT and staff. Get complete service ticket reporting with ITSM integration4.

CHOOSE YOUR SOLUTION

Available together or individually, personalized with your company's logo, colors and style (optional). Contact your sales representative for models and support model options in your region.
VENDING MACHINE
LOCKER
  • • Charge accessories to employee cost locations with a badge swipe or ID number
  • • Customize your accessories from mice to headsets to keyboards and adapters
  • • Reporting tools monitor employee transactions, machine status, and supply levels
  • • Swap faulty devices for functional loaners with no waiting or appointments
  • • Stage devices with CAT5 and power outlets for updating and charging
  • • Receive alerts when a device is deposited and when it's ready for pick up

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BOOST EMPLOYEE PRODUCTIVTY WITH EFFICIENT, IN-PERSON SUPPORT

Deploy trained, onsite customer engineers who are ready to help your staff with fast, face-to-face, multi-OS and multi-device setup and troubleshooting.1

ON-THE-SPOT RESOLUTIONS

Keep employees happy and tech up and running with fast, one-on-one IT helpdesk support that gets your staff back to work with minimal downtime. Walk-in or schedule appointments ahead of time.

ADAPTABLE FOR YOUR IT NEEDS

Customer engineers can assist with all your PC lifecycle needs like configuration, OS migration and replacements so your IT can focus on business-critical tasks.

CUSTOMISE YOUR DESIGN

We'll help facilitate the design of your centre and integrate it into your existing workstreams; with product options, displays, help tables and storage area.

GET INSIGHTFUL ANALYTICS

Our Walk-up centers utilize ServiceNow, a leading service management platform to provide detailed reports on service tickets, device issues, response times, and service levels1
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ADDITIONAL RESOURCES

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CHANGE THE STORY & CHALLENGE THE STATUS QUO

0%

IT managers say resources drained by device management could be used on other projects.

0%

IT Professionals believe they spend too much time procuring and managing devices.

Transforming Device Lifecycle Management with Device as a Service, An IDC InfoBrief, sponsored by HP Inc., March 2017

HP DEVICE AS A SERVICE (DaaS)

SMART, SIMPLIFIED COMPUTING SOLUTIONS FOR TODAY’S WORLD

Boost employee productivity and IT efficiency with world-class computing solutions from HP Device as a Service (DaaS). Get everything you need, and nothing you don’t, from hardware and accessories to lifecycle services and support, with one contract and a fixed price per device.

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SERVICES OVERVIEW

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Disclaimer

1. Plans and/or included components may vary by region or by Authorized HP Service Partner. Please contact your local HP Representative or Authorized HP Partner for specific details in your location.

2. Available as an addition to the Enhanced Service Plan only and availability may be limited by geography.

3. Integration available in select ITSM software providers. Ask Account Manager for compatible software options.

4. Additional fee for ITSM integration implementation. ITSM license required to use this service must be purchased separately.