End-to-end lifecycle services

HP DaaS plans include lifecycle services that have been carefully selected to provide the best support tailored to your needs. Learn more about our full portfolio that covers every phase of the device lifecycle for HP devices and other brands.

Devices

• HP commercial PCs, workstations, the HP Chromebook Enterprise devices26, and retail point of sale solutions6

Hardware Support

• Next business day onsite service
• Optional: ○ Installation services
• Optional: ○ Accidental damage protection6
• Optional: ○ Defective media retention

Proactive Management delivered with HP TechPulse

• Multi-vendor, multi-OS deployment and service onboarding7
• Hardware, software, and BIOS inventory
• Device and OS health incidents and reports
• Security incidents and reports
• Device and software utilization reports
• Predictive analytics for Windows, AndroidTM19, and Mac devices
• Windows 10 hardware compatibility report
• Incident management report

All Standard Plan features plus:

Customer Success Management

Proactive Management performed by HP Service Experts

• Unified endpoint management service
• Monitor analytics, incidents, and reports
• Protect data on missing devices
• Implement security configuration and encryption policy settings
• Initiate automatic parts replacement1
• Manage Windows OS upgrades, patches, and policy settings
• Provide device security incident reports
• Troubleshoot issues with remote assistance
• Provision Wi-Fi to end users in a secure manner
• Create and manage Windows Information Policies
• Drive consistent processes and policies across Windows, iOS, AndroidTM, and macOS

All Enhanced Plan features plus:

Proactive Management delivered with HP TechPulse

• Security incidents and reports

Proactive Management performed by HP Service Experts

• Conduct quarterly reviews with customers
• Deploy applications or catalogs of applications to multi-OS devices
• Implement mobile app whitelisting and blacklisting policies

Real-time threat isolation protection15

• Email attachment protection
• Chat link and file sharing protection25
• Phishing link protection
• Secure browsing
• File download protection
• Corporate website whitelisting support for IT

Security analytics and reporting through HP TechPulse

• Protection status and gap by length of time
• Most impacted devices and users by prevented threats
• Threats by type, source and over time

All SELF-MANAGED Plan features plus:

HP managed service

• Analysis of threats by Service Experts26
• Detailed malware kill chain analysis
• Enforcement of isolation protection on endpoints

1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

2. For full system requirements, please visit www.hpdaas.com/requirements.

3. HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. Service Experts deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

4. Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding HP holidays. An HP authorized representative will arrive at the Customer’s site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HP. Calls received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage data. Travel zones and charges, if applicable, may vary in some geographic locations.

5. Device support may vary by country. Accidental damage protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

6. Availability may vary by country.

7. iOS analytics and reports are available in HP DaaS Enhanced, Premium, and DaaS for Apple plans only.

8. Device support may vary by country. Available on Enhanced or Premium HP DaaS plans only.

9. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.* Availability may vary by country.

10. HP unified endpoint management is provided by HP Service Experts who deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

11. ServiceNow license required, sold separately, and requires installation of the HP DaaS application from hpdaas.com and a valid license for ServiceNow ITSM software.

12. iOS devices are encrypted within the operating system. For full system requirements, please visit www.hpdaas.com/requirements.

13. System requirements for the HP DaaS Proactive Security service are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

14. HP Sure Click Advanced technology is included with HP DaaS Proactive Security Service and requires Windows 10. Microsoft Internet Explorer, Google Chrome™, and Chromium™ are supported. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files, when Microsoft Office or Adobe® Acrobat are installed.

15. Service Experts available in the Proactive Security Enhanced plan only.

16. Supported chat applications include Skype and Skype for Business.

17. HP DaaS Proactive Security Service available as a separate purchase for Windows 10 devices, regardless of manufacturer. See www.hpdaas.com/requirements for additional system requirements. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. Security Experts available in the Proactive Security Enhanced plan only.

18. Based on HP’s internal analysis of isolation security services that offer SaaS and managed services that include on-board and configure, compliance enforcement and malware threat analytics. Most advanced based on hardware VM isolation enforced protection with individual browser tabs and apps in isolation as of March 2019.

19. System requirements for HP DaaS Proactive Security are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. HP DaaS Proactive Security requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

20. Requires an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

Product images are for illustration purposes only, product availability and colours may vary by country.

© Copyright 2020 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.