Customer care lines

Choose Your Language:
About this service
HP Customer Care Lines provide direct technical information via telephone by online engineers who are trained to assist with the set-up, configuration, start-up and troubleshooting of HP products.
Should you require any advice in using HP product, our professional engineers can answer your questions. Depending on the product nature, different duration of free phone support services are included in the standard warranty services. For calls after the free phone support period, you pay a nominal fee.
Please click here to check the duration of free phone support service of your HP products. If you do not find your product listed, please call the phone numbers below.
Before you Call...

Please make sure you have the following information:

the product model number, serial number & date of purchase for our record verification;



description of the problem;



detailed configuration of your system (both software & hardware).

Where & When to call...

Laserjet printer, Designjet plotter, commercial pc, notebook, handheld products, server & storage products

Phone:
Hong Kong (852) 3002-8555
Macau (853) 0800945
Hours of operation:
Monday to Friday, 8:30 am to 5:30 pm
(excluding Saturday, Sunday & public holidays)

Deskjet, PhontoSmart, Officejet, Mono LaserJet P1000 series, Color LaserJet CP1000 series, AIO Mono LaserJet M1000 series, AIO Color LaserJet CM1400 series

Phone:
Hong Kong (852) 2802-4098
Hours of operation:
Monday to Saturday, 9:00 am to 6:00 pm
(excluding Sunday & public holidays)

HP Pavilion and Compaq Presario Home Desktop Computer customer service and technical support service. Please call the hotline below
to place your service order:

Phone:
Hong Kong (852) 2802-4098
Macau (853) 0800366
Hours of operation:
Monday to Friday, 8:30 am to 5:30 pm
Saturday,9:00am to 1:00pm
(excluding Sunday & public holidays)
HP Customer Care User Forums
www.hp.com/go/support

On our online user forums, you can review existing messages left by other HP product owners or post your questions, then check back later for ideas and suggestions.

HP Customer Care By Phone

When you want to talk to us directly, HP Customer Care Lines call agents are ready to pick your call. You'll be connected with a service technician who specializes in your product. In an industry that's known to keep customers waiting, we're proud of our quick response time. Most calls are answered in less than 3 minutes.

Click here to find out how to access this service
HP Customer Care Repair/Exchange

If you need to repair your HP product, contact your authorized HP reseller. Alternatively, you can call the HP Customer Care Lines for the authorized service center nearest to you. HP utilizes an extensive service network of well-equipped repair centers. And we will always be happy to assist you whether or not your product is under warranty.

Click here to find out how to access this service


Note: Information provided above is for reference only and may be revised without prior notice. Please contact our hotline at 852-3071 3872 (for HK)
or 853 -0800872 (for Macau) for our latest information. It is HP sole decision whether to offer the above mentioned services to customers or not.