HP Expands Service Offerings for HP Elite Series Users to Create Unrivaled Customer Experience
PALO ALTO, Calif. -- HPtoday announced an expanded suite of customer service and supportavailable to its premium HP Elite Series-brand business customersin the United States to create an unrivaled customerexperience.
The HP Elite premiumtechnical support package was introduced one year ago to give HPElite Series customers a differentiated, white glove customersupport experience. The initial program features 24/7 support, 365days a year, and support specialists who are dedicated to the HPElite family of products.
In a recent research reportconducted by Technology Business Research, HP Elite Support rankedNo. 1 in overall customer satisfaction for standard phone supportservices.(1)
The expanded programincludes:
- Direct Connect – offers a dedicated support phone number forElite Series customers
- Agent of choice – allows customers to select the call centeragent with whom they wish to work
- Advance scheduling – permits customers to schedule supportcalls at a time convenient to them
- Concierge service – assists Elite customers in setting up andusing their unlimited cloud storage (provided in conjunction withBox)
- Prioritized repairs – offers prioritized service through the HPRepair Center
“The HP Elite Seriescustomer support package offers one of the most comprehensivesuites of services in the marketplace, which translates into theultimate customer experience,” said Cliff Wagner, vice president,Customer Services and Sales, Personal Systems Group – Americas, HP.“The Elite Series support program delivers on our promise toprovide exceptional, hassle-free support to our customers.”
The new Elite Seriessupport features are immediately available to HP Elite customers inthe United States and come standard with every HP Elite Seriespurchase. HP plans to roll out additional support technologies andservices in the coming months.
HP creates newpossibilities for technology to have a meaningful impact on people,businesses, governments and society. The world’s largest technologycompany, HP brings together a portfolio that spans printing, personalcomputing, software,servicesand IT infrastructure to solve customer problems. More informationabout HP (NYSE: HPQ) is available at http://www.hp.com.
(1) The HP ElitePhone Support Customer Satisfaction Study was commissioned withTechnology Business Research, Inc. by HP. The study included anonline survey, fielded between Oct. 21, 2011, and Nov. 4, 2011, of557 U.S. HP Elite, Dell and Lenovo PC users who contacted phonesupport within six weeks of the survey timeframe. The study has anerror rate of +/- 4.15 percent at a 95 percent confidencelevel.
This news advisory containsforward-looking statements that involve risks, uncertainties andassumptions. If such risks or uncertainties materialize or suchassumptions prove incorrect, the results of HP and its consolidatedsubsidiaries could differ materially from those expressed orimplied by such forward-looking statements and assumptions. Allstatements other than statements of historical fact are statementsthat could be deemed forward-looking statements, including but notlimited to statements of the plans, strategies and objectives ofmanagement for future operations, including execution ofrestructuring and integration plans; any statements concerningexpected development, performance or market share relating toproducts and services; any statements regarding anticipatedoperational and financial results; any statements of expectation orbelief; and any statements of assumptions underlying any of theforegoing. Risks, uncertainties and assumptions includemacroeconomic and geopolitical trends and events; the competitivepressures faced by HP’s businesses; the development and transitionof new products and services (and the enhancement of existingproducts and services) to meet customer needs and respond toemerging technological trends; the execution and performance ofcontracts by HP and its customers, suppliers and partners; theprotection of HP’s intellectual property assets, includingintellectual property licensed from third parties; integration andother risks associated with business combination and investmenttransactions; the hiring and retention of key employees;expectations and assumptions relating to the execution and timingof restructuring and integration plans; the resolution of pendinginvestigations, claims and disputes; and other risks that aredescribed in HP’s Annual Report on Form 10-K for the fiscal yearended October 31, 2011 and HP’s other filings with the Securitiesand Exchange Commission. HP assumes no obligation and does notintend to update these forward-looking statements.
© 2012 Hewlett-PackardDevelopment Company, L.P. The information contained herein issubject to change without notice. The only warranties for HPproducts and services are set forth in the express warrantystatements accompanying such products and services. Nothing hereinshould be construed as constituting an additional warranty. HPshall not be liable for technical or editorial errors or omissionscontained herein.
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© 2016 HP Inc. The information contained herein is subject to change without notice. The only warranties for HP Inc. products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.