HP Total Care

Getting the support you need

You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.

Web Support
Web Support

The fastest, most convenient and available 24/7

Check our latest updates in drivers and software here at http://welcome.hp.com/country/id/en/support.html.

Get answers to your questions at our HP support forum at www.hp.com/support/consumer-forum.

Call Number
Call Number

62 21 350 3408

Operation Hours

8.00am - 5.00pm on Monday to Friday

How HP Total Care works

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How HP Total Care works

Visit Web Support to troubleshoot the problem you have encountered with your printer.

Should the problem still persist, please call our Customer Hotline at 62 21 350 3408, our officer will provide you with further support assistance.

If it is confirmed as hardware problem, a service replacement unit will be sent to you within 3 working days*.

* Service level subjected to changes & unit availability

Shorter turnaround time

Shorter turnaround time

We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity level up.

Extend your warranty for even more coverage

HP Care Pack

Extend your warranty with more years – Once our HP Careline officer diagnoses the need for a replacement printer, please bring the printer back to an HP Authorized Exchange Point. Your replacement printer will be available for collection at the same HP Authorized Exchange Point within 3 working days*.

* Service level subjected to stock availability & geographical coverage limitations.

2 Year Extend Service Plan with Pick & Return 3 Year Extend Service Plan with Pick & Return

How do I buy HP Care Pack:

  • HP Authorized Stores