HP TECH CAFÉ

TECH SUPPORT FOR THE MODERN WORKPLACE

Deliver simple, efficient IT support for employees and lighten the load on your IT staff with the HP Tech Cafe portfolio.

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SOLVE TECH PROBLEMS AND KEEP YOUR STAFF HAPPY

Remote helpdesks can be frustrating and time consuming for employees, not to mention inefficient for IT departments. Ensure your employees are always tech ready with HP Tech Cafe Market, a 24/7 self-service solution, and HP Tech Cafe Walk-up Center, a customized space for face-to-face support.

Trust HP to ensure your employees – and their devices – are business ready with HP Tech Café Market and HP Tech Café Walk-up Center. Choose one or both, customized to your IT needs.

THE ANYTIME, SELF-SERVICE VENDING AND STORAGE SOLUTION

Empower your workforce to be tech ready anytime with a vending and storage solution for instant access to accessories, plus 24/7 lockers for device swaps or repairs1.

KEEP YOUR STAFF HAPPY WITH ACCESS TO INSTANT TECH

Boost staff productivity with fast resolution of support needs like loaner devices or accessory purchases with a badge swipe, even after hours.

FULL-SERVICE VEND MANAGEMENT

Let HP manage the ordering, inventorying and replenishment2 of accessories. Optional Software integration makes it even easier on you.

WITH YOU EVERY STEP OF THE WAY

Get up and running smoothly with a Transition Manager for training and setup, and an Account Delivery Manager for ongoing service needs.

CHOOSE YOUR SOLUTION

Available together or individually depending on what you want to do, and personalized with your company’s logo, colors and style. Contact your Services Sales Representative for more information and to define the best solution for your needs.
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BOOST EMPLOYEE PRODUCTIVTY WITH EFFICIENT, IN-PERSON SUPPORT

Deploy trained, onsite customer engineers who are ready to help your staff with fast, face-to-face, multi-OS and multi-device setup and troubleshooting.1

ON-THE-SPOT RESOLUTIONS

Keep employees happy and tech up and running with fast, personalised IT issue resolutions that get your staff back to work with minimal downtime.

ADAPTABLE FOR YOUR IT NEEDS

Customer engineers can assist with all your PC lifecycle needs like configuration, OS migration and replacements so your IT can focus on business-critical tasks.

CUSTOMISE YOUR DESIGN

We'll help facilitate the design of your centre and integrate it into your existing workstreams; with product options, displays, help tables and storage area.

GET INSIGHTFUL ANALYTICS

Track and collect data on common IT issues, device performance, break/fix, and failure, customer engineer productivity, and troubleshooting success rates.1
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ADDITIONAL RESOURCES

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CHANGE THE STORY & CHALLENGE THE STATUS QUO

0%

IT managers say resources drained by device management could be used on other projects.

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IT Professionals believe they spend too much time procuring and managing devices.

Transforming Device Lifecycle Management with Device as a Service, An IDC InfoBrief, sponsored by HP Inc., March 2017

HP DEVICE AS A SERVICE (DaaS)

SMART, SIMPLIFIED COMPUTING SOLUTIONS FOR TODAY’S WORLD

Boost employee productivity and IT efficiency with world-class computing solutions from HP Device as a Service (DaaS). Get everything you need, and nothing you don’t, from hardware and accessories to lifecycle services and support, with one contract and a fixed price per device.

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SERVICES OVERVIEW

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Disclaimer

1. Plans and/or included components may vary by region or by Authorized HP Service Partner. Please contact your local HP Representative or Authorized HP Partner for specific details in your location.

2. Available as an addition to the Enhanced Service Plan only and availability may be limited by geography.