Money back guarantee

Money back Guarantee Promotion

At HP we're offering a money back guarantee on HP Officejet Pro and HP PageWide business printers. And now we have added HP LaserJet Pro Printers. HP is so confident that if you are not completely satisfied within 30 days, we'll refund the purchase price.

HP PageWide Pro now with a 60 day money back guarantee.
Selected HP Colour LaserJet Pro Products now included with a 30 day money back guarantee.

This offer has been extended until 31st October 2019.1

Eligible HP Models

HP OfficeJet 200 Mobile Printer
HP OfficeJet 250 Mobile Printer
HP LaserJet Pro M402dn
HP Colour LaserJet Pro M452dn
HP LaserJet Pro MFP M426fdn
HP Colour LaserJet Pro MFP M477fdw
HP OfficeJet Pro 8710 e-AiO
HP OfficeJet Pro 8720 e-AiO
HP OfficeJet Pro 8730 e-AiO
HP OfficeJet Pro 8740 e-AiO
HP OfficeJet Pro 8745 e-AiO
HP PageWide Pro 452dw
HP PageWide Pro 552dw
HP PageWide Pro 477dw
HP PageWide Pro 577dw
HP PageWide Pro 577z
HP Officejet Pro 7740 Wide Format
HP OfficeJet Pro 7720 A3
HP OfficeJet Pro 7730 A3


Terms and conditions apply.


How to Claim

To return your printer and receive your money simply follow these easy steps:

1.Click on the buttons below to register your details or login if you are an existing member.

2.Complete the online claim form and print a copy.

3.HP will organise to pick up your printer and purchase receipt and refund the purchase price.



Please note that by not enclosing the material requested above may delay or invalidate your claim. For questions about this money back guarantee email


1.The original Promotional Period commenced on 1 April 2011 and was due to close on 31 October 2011. However subject to Clause 1 (terms and conditions) HP has now extended this promotion to close of business 31st October 2019.

2.Applicable to HP Officejet Pro products only Majority of colour laser AiOs < $ NZD 803, March 2011; for details, see OJ Pro ISO yield with highest capacity cartridges based on continuous printing; see Energy use based on HP testing using the ENERGY STAR® program's TEC test method criteria. For details, see