Replacement programs and product recalls

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Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.


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Recalls

In cooperation with country government safety authorities, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.


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Agosto 2019 Pagpapalawig ng Programa ng Pangkaligtasang Pag-recall at Pagpapalit ng Baterya ng Notebook Computer at Mobile Workstation ng HP ng taong 2018 – Mga Natukoy na Karagdagang Baterya

Agosto 2019 Pagpapalawig ng Programa ng Pangkaligtasang Pag-recall at Pagpapalit ng Baterya ng Notebook Computer at Mobile Workstation ng HP ng taong 2018 – Mga Natukoy na Karagdagang Baterya

Hinihikayat ng HP ang mga kostumer na muling suriin ang lahat ng posibleng apektadong produkto

Sa Agosto 2019, pinalawig ng HP ang pandaigdigang programa nito ng boluntaryong pangkaligtasang pag-recall at pagpapalit para sa ilang partikular na baterya ng notebook computer at mobile workstation na inanunsyo noong Enero 2018 at pinalawig noong Enero 2019. Ang mga potensyal na apektadong baterya ay maaaring ipinadala kasama ng mga partikular na HP ProBook (serye ng 64x G2 at G3, serye ng 65x G2 at G3, 4xx G4 (430, 440, 450, 455, at 470)), HP x360 G2, HP ENVY m6, HP Pavilion x360 15 pulgada, mga HP 11 Notebook Computer at HP ZBook (17 G3, 17 G4, at Studio G3 at G4) Mobile Workstation na naibenta sa buong mundo mula Disyembre 2015 hanggang Oktubre 2018. Dagdag pa, ang mga bateryang ito ay maaaring naibenta rin bilang mga accessory o pamalit na baterya para sa HP ProBook 4xx G5 (430, 440, 450, 455, at 470),  HP ENVY 15, at HP Mobile Thin Clients (mt20, mt21, at mt31), o para sa alinman sa mga naunang produkto mula Disyembre 2015 hanggang Disyembre 2018 sa pamamagitan ng HP o ng awtorisadong Tagapagbigay ng Serbisyo. Ang mga bateryang ito ay posibleng sobrang uminit, na magdudulot ng panganib ng sunog at pagkapaso sa mga kostumer.

Mahalagang muling suriin ng mga kostumer ang kanilang mga baterya, kahit pa ginawa na nila ito noon at nasabihan silang hindi sila apektado. Tandaan: ang mga kostumer na nakatanggap na ng pamalit na baterya sa pamamagitan ng programa ng pag-recall ay HINDI apektado ng pagpapalawig na ito. Dapat itigil kaagad ng mga kostumer ang paggamit ng mga apektadong baterya. Dahil marami sa mga bateryang ito ang internal sa system at hindi maaaring palitan ng mga kostumer, maglalabas ang HP ng update sa BIOS para sa mga bateryang apektado ng pagpapalawig ng programang ito na magdi-discharge sa baterya at magdi-disable sa pag-charge sa hinaharap hanggang sa mapalitan ang baterya. Ang mga kostumer ng HP na apektado ng programang ito ay magiging kwalipikado na makatanggap ng mga serbisyong pagpalit ng baterya para sa bawat napatunayang apektadong baterya nang walang bayad.


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January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

HP urges customers to recheck all potentially affected products


In January 2017, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program, for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected. However, original batteries replaced as part of the program announced in June 2016 are not affected by this program expansion. Customers should cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.


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HP Notebook PC AC Power Cord Safety Recall and Replacement Program

HP Notebook PC AC Power Cord Safety Recall and Replacement Program

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for certain AC power cords used with AC adapters distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations. These AC power cords have the potential to overheat, posing a fire and burn hazard. The affected AC power cords were shipped with products and accessories sold from September 2010 through June 2012. HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.


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