HP DEVICE AS A SERVICE (DaaS)

SMART, SIMPLIFIED COMPUTING SOLUTIONS FOR TODAY’S WORLD

Every HP Care Pack offers your business flexible coverage options, support, and peace-of-mind. Discover convenient services to expand coverage and provide extra protection.
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Proud Technology Services Industry Association (TSIA) award winner for Innovation in a Standard Services Offering and/or Catalog. The STAR Awards represent one of the highest honors in the technology services industry.
Proud 2018 TSIA STAR award winner

Interested in HP Device as a Service?

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Interested in HP Device as a Service?

Optimize your IT assets and resources with HP Device as a Service (DaaS)1, a complete solution that combines hardware, insightful analytics, proactive management, and device lifecycle services.
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the right devices for the job

THE RIGHT DEVICES FOR THE JOB

Choose a device mix that’s as unique as your business, with a wide selection of HP commercial notebooks, desktops, mobile, and specialized devices.
management with insight

MANAGEMENT WITH INSIGHT

Secure and manage multi-OS devices2, proactively identify and mitigate issues with HP TechPulse, and let our Service Experts3 perform daily management for you.
flexibility for your business

FLEXIBILITY FOR YOUR BUSINESS

Tailor your solution with device lifecycle services and financial terms to meet your needs with the convenience of a single price per device.
End-to-end lifecycle services 
SELECT FROM A WIDE VARIETY OF DEVICES

TRANSFORM ENDPOINTS FROM YOUR BIGGEST RISK TO YOUR BEST DEFENSE.

Enhance HP Device as a Service (DaaS) management capabilities with the real-time malware protection, security and threat analytics, and specialized expertise of HP DaaS Proactive Security.19
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END-TO-END LIFECYCLE SERVICES

Our full portfolio of service options covers every phase of the device lifecycle—from start to finish—for both HP devices and other brands. HP, or authorized HP DaaS partners, can tailor services to your specific needs.

End-to-end lifecycle services

1. DISCOVER & DESIGN

From consulting to assessment and solution design services, let us help you make the best IT decisions and investments.
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2. CONFIGURE

Save time and increase your IT organization’s productivity when HP custom configures your devices to your specifications right at the factory.
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3. DEPLOY

Get your users up and running quickly with delivery, staging, installation, and device set-up service designed to help reduce time, risks and costs.
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4. OPTIMIZE

Increase user uptime with fast resolution of device issues, OS migration, and through consulting services to optimize your PC environment.
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5. MAINTAIN

Choose from a wide range of global services for coverage, protection, and support to improve user uptime and IT cost predictability.
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6. RECOVER & RENEW

Help protect your business data with our secure end of use services, and prepare for a technology refresh that supports environmental sustainability.
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1. DISCOVER & DESIGN

From consulting to assessment and solution design services, let us help you make the best IT decisions and investments.
LEARN MORE

2. CONFIGURE

Save time and increase your IT organization’s productivity when HP custom configures your devices to your specifications right at the factory.
LEARN MORE

3. DEPLOY

Get your users up and running quickly with delivery, staging, installation, and device set-up service designed to help reduce time, risks and costs.
LEARN MORE

4. OPTIMIZE

Increase user uptime with fast resolution of device issues, OS migration, and through consulting services to optimize your PC environment.
LEARN MORE

5. MAINTAIN

Choose from a wide range of global services for coverage, protection, and support to improve user uptime and IT cost predictability.
LEARN MORE

6. RECOVER & RENEW

Help protect your business data with our secure end of use services, and prepare for a technology refresh that supports environmental sustainability.

“From hardware refresh to software deployment, to analytics, all of these core services are done by HP DaaS. The engineers on my staff can focus on the business of filmmaking, which is where I need them to be.”

- Don Hibbard, Systems Operations Director, DreamWorks Animation

“We selected HP DaaS because we wanted a more service-oriented solution, with a better user experience.”

- Damian Grosso, CIO, Siemens Brazil

“HP DaaS has improved the way we manage and support devices for our students and staff, making it possible to respond more quickly when they’re experiencing problems. We’ve also been able to free our IT team to focus on improving key educational services such as distance and online learning.”

- Rodrigo Loyola Armijo, Director of Technology and Information, Universidad Andrés Bello

CUSTOMER STORIES

HP DaaS provides the expertise and support that allows customers to focus on other priorities while helping them manage change and growth. Don’t take our word for it, listen to these pros.
 

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DREAMWORKS

Agility and flexibility of HP DaaS supports ongoing innovation.
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ACCENTURE

Learn how HP Device as a Service helps customers boost employee productivity, optimize IT assets and resources, and lighten the load on IT for a single price per device.
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UNIVERSIDAD ANDRÉS BELLO, CHILE

Improving IT service response time and customer satisfaction with HP Device as a Service (DaaS)
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HP Device as a Service (DaaS) delivers a modern service model that simplifies how commercial organizations equip users with the right hardware, support, device management, and lifecycle services to get the job done – improving end user productivity, IT efficiency, and cost predictability.

CHOOSE YOUR PLAN

Work without worry in the office, and away, with plans that include world class-warranty and support plus next business day onsite service4
 
STANDARD
 
ENHANCED
 
PREMIUM
Devices
 
 
 
 
 
• HP commercial notebooks, desktops, workstations and retail point of sale devices6
 
 
Hardware Support
 
 
 
 
 
• Next business day onsite service
 
 
• Optional: ○ Installation services
 
 
○ Accidental damage protection6
 
 
○ Defective media retention
 
 
Proactive Management delivered with HP TechPulse
 
 
 
 
 
• Multi-vendor, multi-OS deployment and service onboarding7
 
 
• Hardware, software, and BIOS inventory
 
 
• Security incidents and reports
 
 
 
• Application incidents and reports
 
 
 
 
• Device and software utilization reports
 
 
• Windows 10 hardware compatibility report
 
 
• Incident management report
 
 
Proactive Management performed by HP Service Experts
 
 
 
 
 
• Unified endpoint management service
 
 
 
• Monitor analytics, incidents, and reports
 
 
 
• Protect data on missing devices
 
 
 
• Implement security configuration and encryption policy settings
 
 
 
• Initiate automatic parts replacement 1
 
 
 
• Manage Windows OS upgrades, patches, and policy settings
 
 
 
• Provide device security incident reports
 
 
 
• Troubleshoot issues with remote assistance
 
 
 
• Conduct quarterly reviews with customers
 
 
 
 
• Deploy applications or catalogs of applications to multi-OS devices
 
 
 
 
• Provision Wi-Fi to end users in a secure manner
 
 
 
 
• Implement mobile app whitelisting and blacklisting policies
 
 
 
 
• Create and manage Windows Information policies
 
 
 
 
• Drive consistent processes and policies across Windows, iOS, AndroidTM 17, and macOS
 
 
 

STANDARD

Devices

• HP commercial notebooks, desktops, workstations and retail point of sale devices6

Hardware Support

• Next business day onsite service
• Optional: ○ Installation services
• Optional: ○ Accidental damage protection6
• Optional: ○ Defective media retention

Proactive Management delivered with HP TechPulse

• Multi-vendor, multi-OS deployment and service onboarding7
• Hardware, software, and BIOS inventory
• Device and OS health incidents and reports
• Device and software utilization reports
• Predictive analytics for Windows, AndroidTM19, and Mac devices
• Windows 10 hardware compatibility report
• Incident management report

ENHANCED

All Standard Plan features plus:

Customer Success Management

Proactive Management performed by HP Service Experts

• Unified endpoint management service
• Monitor analytics, incidents, and reports
• Protect data on missing devices
• Implement security configuration and encryption policy settings
• Initiate automatic parts replacement1
• Manage Windows OS upgrades, patches, and policy settings
• Provide device security incident reports
• Troubleshoot issues with remote assistance
• Provision Wi-Fi to end users in a secure manner
• Create and manage Windows Information Policies
• Drive consistent processes and policies across Windows, iOS, AndroidTM, and macOS

PREMIUM

All Enhanced Plan features plus:

Proactive Management delivered with HP TechPulse

• Security incidents and reports

Proactive Management performed by HP Service Experts

• Conduct quarterly reviews with customers
• Deploy applications or catalogs of applications to multi-OS devices
• Implement mobile app whitelisting and blacklisting policies

TAILOR A PLAN TO YOUR NEEDS

Get real-time threat protection with the software, security analytics and reports, and specialized experts of the add-on HP DaaS Proactive Security Service18.

Lifecycle Services

• Services, for all phases of the asset lifecycle, delivered by HP or our partners with a one-stop quote and agreement.

Financial Services

• DaaS plans include options from HP Financial Services (HPFS) with 1, 2, 3, 4, or 5 year terms1.

• Fleet Flexibility8 options available to flex your agreement up or down with 36 and 48 month terms.

• Take advantage of HP Financial Services9, a flexible payment solution with terms that scale and work for your business—or bring your own private, partner or 3rd party financing.

WORLD’S MOST ADVANCED ISOLATION SECURITY SERVICE FOR FILES AND BROWSING ON WIN 10 PCS19

Transform endpoints from your biggest risk to your best defense. Enhance the secure management capabilities of HP Device as a Service (DaaS) with HP DaaS Proactive Security13. It provides real-time malware protection for computing endpoints, security and threat analytics, and specialized expertise to help you strengthen your security position.
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ADVANCED REAL-TIME THREAT PROTECTION

Go beyond anti-virus protection with real-time threat isolation technology14 that contains zero-day e-mail, browser, and file attacks and helps prevent impact to the network.
STOP ENDPOINT ATTACKS

STOP ENDPOINT
ATTACKS

Isolate and contain zero-day attacks from e-mail attachments, phishing links, downloads, and executables. Commonly-used applications are protected at the read and write level.14
PROTECT AGAINST HUMAN ERROR

PROTECT AGAINST
HUMAN ERROR

Stop infections launched by clicking a link, ransomware, or opening a file with isolation technology14 that prevents threats from causing damage without disrupting the user experience.
ENTERPRISE-GRADE SECURITY

ENTERPRISE-GRADE
SECURITY

Expand the HP Sure Click protection built into select HP PCs and extend advanced protection of this proactive security service to Windows 10 devices from a variety of manufacturers.14

ENHANCE YOUR SECURITY INTELLIGENCE

Stay informed and get a holistic view of your device protection status and detailed findings on attempted and blocked attacks with HP TechPulse - all from a one-stop dashboard
INCREASE YOUR SECURITY INSIGHT

INCREASE YOUR
SECURITY INSIGHT

Receive additional reports, alerts on unprotected devices, and insight on attempted threats from our unique analytics technology, HP TechPulse.
SEE IT ALL WITH THE ONE-STOP DASHBOARD

SEE IT ALL WITH THE
ONE-STOP DASHBOARD

Use the HP DaaS dashboard to view your entire device environment, health, utilization, and security insights

PROACTIVE SECURITY MANAGEMENT

Strengthen your security position, stay ahead of attacks, and prevent negative impact on your business with our specialized Service Experts15 who monitor reports, analyze threats, and help you plan.
REDUCE THE BURDEN ON IT

REDUCE THE BURDEN
ON IT

Choose the Enhanced plan to have HP Service Experts monitor protection status, enforce policies, and analyze threats so you can reduce the time spent on investigating false positives and remediating infected endpoints.
TAKE ADVANTAGE OF SECURITY EXPERTISE

TAKE ADVANTAGE OF
SECURITY EXPERTISE

Rely on the cybersecurity experts on our managed service team who conduct forensic and kill chain analysis on threats to identify sources and help you better protect against future malware attacks.

HP DAAS PROACTIVE SECURITY PLANS

 
STANDARD
 
ENHANCED20
Real-time threat isolation protection14
 
 
 
• Email attachment protection
 
• Chat link and file sharing protection16
 
• Phishing link protection
 
• Secure browsing
 
• File download protection
 
• Corporate website whitelisting support for IT
 
Security analytics and reporting through HP TechPulse
 
 
 
• Protection status and gap by length of time
 
• Most impacted devices and users by prevented threats
 
• Threats by type, source and over time
 
HP managed service
 
 
 
• Analysis of threats by Service Experts15
 
 
• Detailed malware kill chain analysis
 
 
• Enforcement of isolation protection on endpoints
 
 

STANDARD

Real-time threat isolation protection14

• Email attachment protection
• Chat link and file sharing protection16
• Phishing link protection
• Secure browsing
• File download protection
• Corporate website whitelisting support for IT

Security analytics and reporting through HP TechPulse

• Protection status and gap by length of time
• Most impacted devices and users by prevented threats
• Threats by type, source and over time

ENHANCED20

All SELF-MANAGED Plan features plus:

HP managed service

• Analysis of threats by Service Experts15
• Detailed malware kill chain analysis
• Enforcement of isolation protection on endpoints

WHAT IS HP Device as a Service?

With HP Device as a Service (DaaS), you get a complete hardware, support, analytics and unified endpoint management solution with more predictable IT spending. Offload the time-consuming tasks of supporting, securing, and managing multi-OS devices so you can focus on what moves your business forward. Reduce the complexity of purchasing with simple, flexible plans easily tailored to your specific business needs.

INSIGHTFUL AND PREDICTIVE ANALYTICS

Identify, predict and address issues with HP TechPulse—analytics that use machine learning, preconfigured logic, and contextual data to deliver device, application, and usage insights that help you optimize your IT spending and resources.

LIGHTEN THE LOAD ON IT

Our Service Experts3 use HP TechPulse analytics and modern management tools3 to manage your mixed OS devices.12 The one-stop dashboard also allows incident integration with ServiceNow.10

BUILT FOR EVERY BUDGET

Take advantage of HP Financial Services11, a flexible payment solution with terms that scale and work for your business—or bring your own private, partner or 3rd party financing.

SELECT FROM A WIDE VARIETY OF DEVICES

Empower users with HP commercial hardware choices2, and if protecting data is foremost, consider the HP Elite family, our most secure and manageable PCs with multi-layered security.

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ADDITIONAL BENEFITS

ACTIONABLE ANALYTICS AND REPORTS 

ACTIONABLE ANALYTICS AND REPORTS

More proactively manage and plan with insightful and predictive analytics and reports from HP TechPulse.
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MODERN DEPLYMENT AND CONFIGURATION 

MODERN, LOW-TOUCH DEPLOYMENT

Save time for users and IT with low-touch deployment and configuration with HP DaaS proactive management capabilities.
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DEVICES AND DATA SECURITY 

DEVICE AND DATA SECURITY

Ensure devices, business, and personally identifiable data is secured.

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HP Device as a Service (DaaS)

DaaS RESOURCES

Discover the many business benefits of HP Device as a Service
SECURITY

SECURITY

HP Lifecycle services are improving user and IT experiences for companies around the globe. See how.

The face of cybersecurity in today’s workforce (eBook)
PDF, 3.8 MB

SECURITY

EFFICIENCY

HP experts and analysts provide insights on why HP DaaS makes device deployment and management easier.

HP DaaS heralds an easier new era for IT (Article)
PDF, 0.5 MB

How HP Device as a Service helped Accenture save more than just time (Article)
PDF, 0.2 MB

WORKPLACE

WORKPLACE

Explore the benefits of this new market category though a curation of DaaS articles featuring industry insights.

The remote workforce is calling – How will IT respond? (Infographic)
PDF, 0.4 MB

The "As a Service" model comes to hardware (IDC Spotlight report)
PDF, 0.2 MB

5 ways DaaS empowers IT (Infographic)
PDF, 0.3 MB

How the Device as a Service model tackles today's biggest IT challenges (Article)
PDF, 0.3 MB

IT as a Leader

IT AS A LEADER

Learn more about HP DaaS, and see how it can help free-up IT to focus on other enterprise-wide strategies.

In changing times, DaaS offers simple flexibility (Article)
PDF, 3.11 MB

AS A SERVICE

AS A SERVICE

See how to implement HP DaaS at your organization, and more.

The reinvention of vendor relationships (eBook)
PDF, 8.2 MB

The Value of Device Management Services (HP-IDC Research)
PDF, 2.1 MB

Considering the DaaS model (IDC Workbook)
PDF, 0.3 MB

The quick guide to as-a-service definitions (Article)
PDF, 0.2 MB

Accenture delivers Device-as-a-Service for predictable low costs and simplicity (Case study)
PDF, 0.9 MB

Next top model: Why HP DaaS is turning IT heads industry wide (Article)
PDF, 0.6 MB

1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

2. For full system requirements, please visit www.hpdaas.com/requirements.

3. HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. Service Experts deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

4. Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding HP holidays. An HP authorized representative will arrive at the Customer’s site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HP. Calls received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage data. Travel zones and charges, if applicable, may vary in some geographic locations.

5. Device support may vary by country. Accidental damage protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

6. Availability may vary by country.

7. iOS analytics and reports are available in HP DaaS Enhanced, Premium, and DaaS for Apple plans only.

8. Device support may vary by country. Available on Enhanced or Premium HP DaaS plans only.

9. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.* Availability may vary by country.

10. HP unified endpoint management is provided by HP Service Experts who deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

11. ServiceNow license required, sold separately, and requires installation of the HP DaaS application from hpdaas.com and a valid license for ServiceNow ITSM software.

12. iOS devices are encrypted within the operating system. For full system requirements, please visit www.hpdaas.com/requirements.

13. System requirements for the HP DaaS Proactive Security service are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

14. HP Sure Click Advanced technology is included with HP DaaS Proactive Security Service and requires Windows 10. Microsoft Internet Explorer, Google Chrome™, and Chromium™ are supported. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files, when Microsoft Office or Adobe® Acrobat are installed.

15. Service Experts available in the Proactive Security Enhanced plan only.

16. Supported chat applications include Skype and Skype for Business.

17. HP DaaS Proactive Security Service available as a separate purchase for Windows 10 devices, regardless of manufacturer. See www.hpdaas.com/requirements for additional system requirements. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. Security Experts available in the Proactive Security Enhanced plan only.

18. Based on HP’s internal analysis of isolation security services that offer SaaS and managed services that include on-board and configure, compliance enforcement and malware threat analytics. Most advanced based on hardware VM isolation enforced protection with individual browser tabs and apps in isolation as of March 2019.

19. System requirements for HP DaaS Proactive Security are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. HP DaaS Proactive Security requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

20. Requires an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.