HP DEVICE AS A SERVICE (DaaS)

SMART, SIMPLIFIED COMPUTING SOLUTIONS FOR TODAY’S WORLD

Every HP Care Pack offers your business flexible coverage options, support, and peace-of-mind. Discover convenient services to expand coverage and provide extra protection.
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Proud Technology Services Industry Association (TSIA) award winner for Innovation in a Standard Services Offering and/or Catalog. The STAR Awards represent one of the highest honors in the technology services industry.
Proud 2018 TSIA STAR award winner

Interested in HP Device as a Service?

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Interested in HP Device as a Service?

Optimize your IT assets and resources with HP Device as a Service (DaaS)1, a complete solution that combines hardware, insightful analytics, proactive management, and device lifecycle services.
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the right devices for the job

THE RIGHT DEVICES FOR THE JOB

Choose a device mix that’s as unique as your business, with a wide selection of HP commercial notebooks, desktops, mobile, and specialized devices.
management with insight

MANAGEMENT WITH INSIGHT

Secure and manage multi-OS devices2, proactively identify and mitigate issues with HP TechPulse, and let our Service Experts3 perform daily management for you.
flexibility for your business

FLEXIBILITY FOR YOUR BUSINESS

Tailor your solution with device lifecycle services and financial terms to meet your needs with the convenience of a single price per device.
End-to-end lifecycle services 
SELECT FROM A WIDE VARIETY OF DEVICES

TRANSFORM ENDPOINTS FROM YOUR BIGGEST RISK TO YOUR BEST DEFENSE.

Enhance HP Device as a Service (DaaS) management capabilities with the real-time malware protection, security and threat analytics, and specialized expertise of HP DaaS Proactive Security.21
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END-TO-END LIFECYCLE SERVICES

Our full portfolio of service options covers every phase of the device lifecycle—from start to finish—for both HP devices and other brands. HP, or authorized HP DaaS partners, can tailor services to your specific needs including Break/Fix Care Pack support.

“From hardware refresh to software deployment, to analytics, all of these core services are done by HP DaaS. The engineers on my staff can focus on the business of filmmaking, which is where I need them to be.”

- Don Hibbard, Systems Operations Director, DreamWorks Animation

“HP DaaS has improved the way we manage and support devices for our students and staff, making it possible to respond more quickly when they’re experiencing problems. We’ve also been able to free our IT team to focus on improving key educational services such as distance and online learning.”

- Rodrigo Loyola Armijo, Director of Technology and Information, Universidad Andrés Bello

CUSTOMER STORIES

HP DaaS provides the expertise and support that allows customers to focus on other priorities while helping them manage change and growth. Don’t take our word for it, listen to these pros.
 

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DREAMWORKS

Agility and flexibility of HP DaaS supports ongoing innovation.
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ACCENTURE

Learn how HP Device as a Service helps customers boost employee productivity, optimize IT assets and resources, and lighten the load on IT for a single price per device.
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UNIVERSIDAD ANDRÉS BELLO, CHILE

Improving IT service response time and customer satisfaction with HP Device as a Service (DaaS)
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HP Device as a Service (DaaS) delivers a modern service model that simplifies how commercial organizations equip users with the right hardware, support, device management, and lifecycle services to get the job done – improving end user productivity, IT efficiency, and cost predictability.

CHOOSE YOUR PLAN

Work without worry in the office, and away, with plans that include world class-warranty and support, plus next business day onsite response4 and accidental damage protection.4,5
 
STANDARD
 
ENHANCED
 
PREMIUM
Devices
 
 
 
 
 
• HP commercial notebooks, desktops, workstations and retail point of sale devices6
 
 
Hardware Support
 
 
 
 
 
• Next business day onsite response
 
 
• Accidental damage protection6
 
 
 
• Defective media retention
 
 
 
Proactive Management delivered with HP TechPulse
 
 
 
 
 
• Multi-vendor, multi-OS deployment and service onboarding7
 
 
• Hardware, software, and BIOS inventory
 
 
• Device and OS health incidents and reports
 
 
• Security incidents and reports
 
 
 
• Application incidents and reports
 
 
 
 
• Device and software utilization reports
 
 
• Predictive analytics for Windows, Android TM14, and Mac devices
 
 
• Windows 10 hardware compatibility report
 
 
• Incident management report
 
 
Proactive Management performed by HP Service Experts
 
 
 
 
 
• Unified endpoint management service
 
 
 
• Monitor analytics, incidents, and reports
 
 
 
• Protect data on missing devices
 
 
 
• Implement security configuration and encryption policy settings
 
 
 
• Initiate automatic parts replacement 1
 
 
 
• Manage Windows OS upgrades, patches, and policy settings
 
 
 
• Provide device security incident reports
 
 
 
• Troubleshoot issues with remote assistance
 
 
 
• Conduct quarterly reviews with customers
 
 
 
 
• Deploy applications or catalogs of applications to multi-OS devices
 
 
 
 
• Provision Wi-Fi to end users in a secure manner
 
 
 
• Implement mobile app whitelisting and blacklisting policies
 
 
 
 
• Create and manage Windows Information policies
 
 
 
• Drive consistent processes and policies across Windows, iOS, AndroidTM, and macOS
 
 
 

STANDARD

Devices

• HP commercial notebooks, desktops, workstations and retail point of sale devices6

Hardware Support

• Next business day onsite response

Proactive Management delivered with HP TechPulse

• Multi-vendor, multi-OS deployment and service onboarding7
• Hardware, software, and BIOS inventory
• Device and OS health incidents and reports
• Device and software utilization reports
• Predictive analytics for Windows, AndroidTM19, and Mac devices
• Windows 10 hardware compatibility report
• Incident management report

ENHANCED

All Standard Plan features plus:

Proactive Management delivered with HP TechPulse

• Security incidents and reports

Hardware Support

• Accidental damage protection6
• Defective media retention

Proactive Management performed by HP Service Experts

• Unified endpoint management service
• Monitor analytics, incidents, and reports
• Protect data on missing devices
• Implement security configuration and encryption policy settings
• Initiate automatic parts replacement1
• Manage Windows OS upgrades, patches, and policy settings
• Provide device security incident reports
• Troubleshoot issues with remote assistance
• Provision Wi-Fi to end users in a secure manner
• Create and manage Windows Information Policies
• Drive consistent processes and policies across Windows, iOS, AndroidTM, and macOS

PREMIUM

All Enhanced Plan features plus:

Proactive Management delivered with HP TechPulse

• Security incidents and reports

Proactive Management performed by HP Service Experts

• Conduct quarterly reviews with customers
• Deploy applications or catalogs of applications to multi-OS devices
• Implement mobile app whitelisting and blacklisting policies

TAILOR A PLAN TO YOUR NEEDS

Get real-time threat protection with the software, security analytics and reports, and specialized experts of the add-on HP DaaS Proactive Security Service19.

Lifecycle Services

• Services, for all phases of the asset lifecycle, delivered by HP or our partners with a one-stop quote and agreement.

Financial Services

• DaaS plans include options from HP Financial Services (HPFS) with 1, 2, 3, 4, or 5 year terms1.

• Fleet Flexibility8 options available to flex your agreement up or down with 36 and 48 month terms.

• Take advantage of HP Financial Services9, a flexible payment solution with terms that scale and work for your business—or bring your own private, partner or 3rd party financing.

TRANSFORM ENDPOINTS FROM YOUR BIGGEST RISK TO YOUR BEST DEFENSE.

Enhance the secure management capabilities of HP Device as a Service (DaaS) with HP DaaS Proactive Security.15 It provides real-time malware protection for computing endpoints, security and threat analytics, and specialized expertise to help you strengthen your security position.
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ADVANCED REAL-TIME THREAT PROTECTION

Go beyond anti-virus protection with real-time threat isolation technology16 that contains zero-day e-mail, browser, and file attacks and helps prevent impact to the network.
STOP ENDPOINT ATTACKS

STOP ENDPOINT
ATTACKS

Isolate and contain zero-day attacks from e-mail attachments, phishing links, downloads, and executables. Commonly-used applications are protected at the read and write level.16
PROTECT AGAINST HUMAN ERROR

PROTECT AGAINST
HUMAN ERROR

Stop infections launched by clicking a link, ransomware, or opening a file with isolation technology16 that prevents threats from causing damage without disrupting the user experience.
ENTERPRISE-GRADE SECURITY

ENTERPRISE-GRADE
SECURITY

Expand the HP Sure Click protection built into select HP PCs and extend advanced protection of this proactive security service to Windows 10 devices from a variety of manufacturers.16

ENHANCE YOUR SECURITY INTELLIGENCE

Stay informed and get a holistic view of your device protection status and detailed findings on attempted and blocked attacks with HP TechPulse - all from a one-stop dashboard
INCREASE YOUR SECURITY INSIGHT

INCREASE YOUR
SECURITY INSIGHT

Receive additional reports, alerts on unprotected devices, and insight on attempted threats from our unique analytics technology, HP TechPulse.
SEE IT ALL WITH THE ONE-STOP DASHBOARD

SEE IT ALL WITH THE
ONE-STOP DASHBOARD

Use the HP DaaS dashboard to view your entire device environment, health, utilization, and security insights

PROACTIVE SECURITY MANAGEMENT

Strengthen your security position, stay ahead of attacks, and prevent negative impact on your business with our specialized Service Experts17 who monitor reports, analyze threats, and help you plan.
REDUCE THE BURDEN ON IT

REDUCE THE BURDEN
ON IT

Choose the Enhanced plan to have HP Service Experts monitor protection status, enforce policies, and analyze threats so you can reduce the time spent on investigating false positives and remediating infected endpoints.
TAKE ADVANTAGE OF SECURITY EXPERTISE

TAKE ADVANTAGE OF
SECURITY EXPERTISE

Rely on the cybersecurity experts on our managed service team who conduct forensic and kill chain analysis on threats to identify sources and help you better protect against future malware attacks.

HP DAAS PROACTIVE SECURITY PLANS

 
STANDARD
 
ENHANCED22
Real-time threat isolation protection16
 
 
 
• Email attachment protection
 
• Chat link and file sharing protection18
 
• Phishing link protection
 
• Secure browsing
 
• File download protection
 
• Corporate website whitelisting support for IT
 
Security analytics and reporting through HP TechPulse
 
 
 
• Protection status and gap by length of time
 
• Most impacted devices and users by prevented threats
 
• Threats by type, source and over time
 
HP managed service
 
 
 
• Analysis of threats by Service Experts24
 
 
• Detailed malware kill chain analysis
 
 
• Enforcement of isolation protection on endpoints
 
 

STANDARD

Real-time threat isolation protection16

• Email attachment protection
• Chat link and file sharing protection18
• Phishing link protection
• Secure browsing
• File download protection
• Corporate website whitelisting support for IT

Security analytics and reporting through HP TechPulse

• Protection status and gap by length of time
• Most impacted devices and users by prevented threats
• Threats by type, source and over time

ENHANCED22

All SELF-MANAGED Plan features plus:

HP managed service

• Analysis of threats by Service Experts24
• Detailed malware kill chain analysis
• Enforcement of isolation protection on endpoints

WHAT IS HP Device as a Service?

With HP Device as a Service (DaaS), you get a complete hardware, support, analytics and unified endpoint management solution with more predictable IT spending. Offload the time-consuming tasks of supporting, securing, and managing multi-OS devices so you can focus on what moves your business forward. Reduce the complexity of purchasing with simple, flexible plans easily tailored to your specific business needs.

INSIGHTFUL AND PREDICTIVE ANALYTICS

Identify, predict and address issues with HP TechPulse—analytics that use machine learning, preconfigured logic, and contextual data to deliver device, application, and usage insights that help you optimize your IT spending and resources.

LIGHTEN THE LOAD ON IT

Our Service Experts3 use HP TechPulse analytics and modern management tools3 to manage your mixed OS devices.12 The one-stop dashboard also allows incident integration with ServiceNow.10

BUILT FOR EVERY BUDGET

Take advantage of HP Financial Services11, a flexible payment solution with terms that scale and work for your business—or bring your own private, partner or 3rd party financing.

SELECT FROM A WIDE VARIETY OF DEVICES

Empower users with HP commercial hardware choices2, and if protecting data is foremost, consider the HP Elite family, our most secure and manageable PCs with multi-layered security.

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ADDITIONAL BENEFITS

ACTIONABLE ANALYTICS AND REPORTS 

ACTIONABLE ANALYTICS AND REPORTS

More proactively manage and plan with insightful and predictive analytics and reports from HP TechPulse.
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MODERN DEPLYMENT AND CONFIGURATION 

MODERN, LOW-TOUCH DEPLOYMENT

Save time for users and IT with low-touch deployment and configuration with HP DaaS proactive management capabilities.
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DEVICES AND DATA SECURITY 

DEVICE AND DATA SECURITY

Ensure devices, business, and personally identifiable data is secured.

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HP Device as a Service (DaaS)

DaaS RESOURCES

Discover the many business benefits of HP Device as a Service
ANALYST INSIGHTS

ANALYST INSIGHTS

See what leading analysts have to say about how DaaS can address the challenges of procuring devices and managing IT environments.

IDC Spotlight: The "As a Service" Model Comes to Hardware
PDF, 195 KB

IDC Workbook- Considering the DaaS Model: Asking the Right Questions to Maximize Benefits
PDF, 345 KB

SECURITY

REAL WORLD RESULTS

HP Lifecycle services are improving user and IT experiences for companies around the globe. See how.

Accenture Case Study
PDF, 985 KB

Siemens video
VIDEO, 3:00

Accenture video
VIDEO, 2:48

WORKPLACE

INDUSTRY INSIGHTS

Explore the benefits of this new market category though a curation of DaaS articles featuring industry insights.

5 ways DaaS empowers IT (Infographic)
PDF, 342 KB

How the Device as a Service model tackles today's biggest IT challenges (Article)
PDF, 330 KB

Step into the future of the modern workforce with DaaS
PDF, 244 KB

IT alphabet soup: the advantages of DaaS float to the top
PDF, 251 KB

DaaS can transform your end user computing strategy
PDF, 273 KB

Managing remote employees’ IT needs with DaaS:
PDF, 288 KB

IT as a Leader

MORE RESOURCES

Learn more about HP DaaS, and see how it can help free-up IT to focus on other enterprise-wide strategies.

HP DaaS brochure
PDF, 1.38 MB

HP DaaS Video
VIDEO, 2:02

Demystifying DaaS
VIDEO, 2:47

DaaS Solution Brief
PDF, 207 KB

AS A SERVICE

VIEWPOINTS

See how to implement HP DaaS at your organization, and more.

A simple security solution for today's workplace (e-book) NEW
PDF, 3.4 MB

HP DaaS heralds an easier new era for IT  (Article) NEW
PDF, 480 KB

Next top model: Why HP DaaS is turning IT heads industry wide (Article) NEW
PDF, 604 KB

5 questions you should be asking your DaaS provider article
PDF, 246 KB

Device lifecycle management: From device to user experience
PDF, 243 KB

Bill Avey - Smart, simplified computing solutions for today's world.
VIDEO, 1:28

3 reasons to cultivate a Device as a Service partnership
PDF, 287 KB

1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

2. For full system requirements, please visit www.hpdaas.com/requirements.

3. HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. Service Experts deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

4. Service is available 9 hours per day between 8:00 a.m. and 6:00 p.m. local time, Monday through Friday, excluding HP holidays. An HP authorized representative will arrive at the Customer’s site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HP. Calls received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage data. Travel zones and charges, if applicable, may vary in some geographic locations.

5. Device support may vary by country. Accidental damage protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

6. Availability may vary by country.

7. iOS analytics and reports are available in HP DaaS Enhanced, Premium, and DaaS for Apple plans only.

8. Device support may vary by country. Available on Enhanced or Premium HP DaaS plans only.

9. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.* Availability may vary by country.

10. HP unified endpoint management is provided by HP Service Experts who deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

11. ServiceNow license required, sold separately, and requires installation of the HP DaaS application from hpdaas.com and a valid license for ServiceNow ITSM software.

12. See system requirements at www.hpdaas.com/requirements. Minimum of 1000 devices required.

13. Remote lock, and wipe functionality requires the device to be powered on and have Internet access.

14. Predictive analytics for hard disks and batteries on Android devices.

15. System requirements for the HP DaaS Proactive Security service are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

16. HP Sure Click Advanced technology is included with HP DaaS Proactive Security Service and requires Windows 10. Microsoft Internet Explorer, Google Chrome™, and Chromium™ are supported. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files, when Microsoft Office or Adobe® Acrobat are installed.

17. Service Experts available in the Proactive Security Enhanced plan only.

18. Supported chat applications include Skype and Skype for Business.

19. HP DaaS Proactive Security Service available as a separate purchase for Windows 10 devices, regardless of manufacturer. See www.hpdaas.com/requirements for additional system requirements. The HP DaaS Proactive Security Service requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. Security Experts available in the Proactive Security Enhanced plan only.

20. Based on HP’s internal analysis of isolation security services that offer SaaS and managed services that include on-board and configure, compliance enforcement and malware threat analytics. Most advanced based on hardware VM isolation enforced protection with individual browser tabs and apps in isolation as of March 2019.

21. System requirements for HP DaaS Proactive Security are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. HP DaaS Proactive Security requires HP TechPulse, which is included in any HP DaaS or HP DaaS Proactive Management plan. The HP DaaS Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.

22. Requires an Enhanced or Premium HP DaaS or HP DaaS Proactive Management plan.