HP Expands Service Offerings for HP Elite Series Users to Create Unrivaled Customer Experience
PALO ALTO, Calif. -- HPtoday announced an expanded suite of customer service and supportavailable to its premium HP Elite Series-brand business customersin the United States to create an unrivaled customerexperience.
The HP Elite premiumtechnical support package was introduced one year ago to give HPElite Series customers a differentiated, white glove customersupport experience. The initial program features 24/7 support, 365days a year, and support specialists who are dedicated to the HPElite family of products.
In a recent research reportconducted by Technology Business Research, HP Elite Support rankedNo. 1 in overall customer satisfaction for standard phone supportservices.(1)
The expanded programincludes:
- Direct Connect – offers a dedicated support phone number forElite Series customers
- Agent of choice – allows customers to select the call centeragent with whom they wish to work
- Advance scheduling – permits customers to schedule supportcalls at a time convenient to them
- Concierge service – assists Elite customers in setting up andusing their unlimited cloud storage (provided in conjunction withBox)
- Prioritized repairs – offers prioritized service through the HPRepair Center
“The HP Elite Seriescustomer support package offers one of the most comprehensivesuites of services in the marketplace, which translates into theultimate customer experience,” said Cliff Wagner, vice president,Customer Services and Sales, Personal Systems Group – Americas, HP.“The Elite Series support program delivers on our promise toprovide exceptional, hassle-free support to our customers.”
The new Elite Seriessupport features are immediately available to HP Elite customers inthe United States and come standard with every HP Elite Seriespurchase. HP plans to roll out additional support technologies andservices in the coming months.
HP creates newpossibilities for technology to have a meaningful impact on people,businesses, governments and society. The world’s largest technologycompany, HP brings together a portfolio that spans printing, personalcomputing, software,servicesand IT infrastructure to solve customer problems. More informationabout HP (NYSE: HPQ) is available at http://www.hp.com.
(1) The HP ElitePhone Support Customer Satisfaction Study was commissioned withTechnology Business Research, Inc. by HP. The study included anonline survey, fielded between Oct. 21, 2011, and Nov. 4, 2011, of557 U.S. HP Elite, Dell and Lenovo PC users who contacted phonesupport within six weeks of the survey timeframe. The study has anerror rate of +/- 4.15 percent at a 95 percent confidencelevel.
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