Pressmeddelande: 24. maj 2011

HP Support Center erbjuder en ny supportportal och industrins första mobila supportapplikation

STOCKHOLM, Maj 25, 2011 – HP lanserar idag en milstolpe i sin utveckling av Always On Support som ger kunder och HP partners möjlighet att lösa supportärenden på egen hand genom att ge dem tillgång till information, människor och teknik som de behöver för att lösa sina frågor och få det stöd de efterfrågar.

Företagen behöver optimera sina produkter, utbyta idéer med kollegor och aktivt förebygga problem för att lyckas i dagens dynamiska miljö. Den nya HP Support Center plattformen levererar en one-stop tillgång till IT-proffs, support verktyg-online, och branschens första mobilasupportapplikation.

I själva verket har distributionen av HP Support Center plattformen resulterat i en ökning med 18 procentenheter vad gäller nöjdheten hos kunder som får hjälp av webbsupporten och en 30-procentenhets ökning vad gäller supportärenden som kan lösas vid första försöket.(1)

“Kunderna som vi möter idag, i vad vi kallar för ett Instant-on samhälle, efterfrågar den bästa supporten med omedelbar hjälp och effektiva lösningar. Vårt tillvägagångssätt vad gäller support har utvecklats för att möta dessa behov, d.v.s. bli mer tillgängliga mot våra kunder. På så sätt får våra kunder ut så mycket som möjligt av sina iT-miljöer, säger Björn Gäfvert, Chef Technlogy Services, HP Sverige.”

Mer information:

The HP Support Center platform offers clients:

— One-stop access to the HP Always On community to interact with thousands of IT professionals, exchange best practices in problem resolution, and submit content to the knowledgebase. In addition to standard keyword and product search capabilities, clients can rapidly locate information through a step-by-step troubleshooting tool and access the most popular support documents.

— Instant mobile technical support to speed problem resolution for HP and select third-party products via mobile devices. HP is the first to deliver this patent-pending innovation, which leverages the capabilities of smartphone platforms. Expected to be available in app stores for webOS, Android and iOS 4 this summer.

— Online support process management to troubleshoot issues, manage contracts and warranties, submit support cases and connect with HP experts online. These processes are integrated with HP’s call center infrastructure, resulting in a convergence of service delivery models that improves a clients’ overall support experience.

“HP is applying its strengths in innovation to deliver clients tools that will help them completely refine and refresh their organization’s technical support practice,” said Rob Brothers, director, Hardware and Software Support Services, IDC. “The HP Support Center raises the bar for clients to take online support to a new level.”

Availability

All capabilities are available at no additional cost as part of warranty, HP Care Pack Services and contractual support agreements. Some capabilities require specific levels of support. HP Support Center will be available globally next month. More information is available at www.hp.com/services/supportcenterintro.

The enhanced HP Support Center is an enabler of the Instant-On Enterprise, which embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.


HP’s premier client event, HP DISCOVER, takes place June 6 - 10 in Las Vegas and Nov. 29 - Dec. 1 in Vienna, Austria. The event showcases how organizations can get started on their Instant-On Enterprise journeys.

För ytterligare information, vänligen kontakta:

Björn Gäfvert, Chef Technlogy Services, HP Sverige, tel: 08-524 92 990
Gunilla Lundqvist, informationschef, HP Sverige, tel: 08-524 90 400

Om HP

HP skapar nya möjligheter för tekniken att ge en meningsfull och positiv inverkan på människor, företag, myndigheter och samhälle. Som världens största teknikföretag erbjuder HP ett utbud som spänner över utskrifts- och datorprodukter, mjukvara, tjänster och it-infrastruktur. Genom att kombinera molnet med anslutningsmöjligheter skapar HP säkra, situationsanpassade upplevelser för en uppkopplad värld. Mer information om HP (NYSE: HPQ) finns på http://www.hp.com.

(1) Based on 2011 survey of current HP Support Center users in Asia Pacific/Japan.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2011 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2010. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

About HP Inc.

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.

© 2016 HP Inc. The information contained herein is subject to change without notice. The only warranties for HP Inc. products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.