HP Anti Counterfeiting and Fraud (ACF) Programme

REPORT ONLINE
HP Anti Counterfeiting and Fraud (ACF) Programme
 
 

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

Not sure if you have an Original HP or Samsung cartridge?

Validate using the ink or toner security labels

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP INK Security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP TONER Security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP Long Life Consumables security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Other validation methods

VALIDATE ONLINE

Scan the label’s QR code with your smartphone, or manually enter the label’s authentication number into the field below to validate your product.
Examples of security label positions on different products

Enter Label Security Number

VERIFY

Tamper Evident Label1 with enhanced security feature

Look for these 3 tell-tale signs that your cartridge may have been tampered with:

  • The lines in the pattern do not match
  • The label is colored rather than transparent
  • The text changes on the label to show 'seal is void'


For an additional check, the HP logos in the blue strip should always show:

  • "HP logo" and "√" move in opposite directions when tilting the box top to bottom.
  • "HP logo" and "√" move in the same direction when tilting the box left to right.
Need help? Watch this video for additional guidance. 

Need help?
Watch this video for additional guidance.

Beginning of dialog content
Close

REQUEST AN ON-SITE CHECK

For mid- to large-sized deliveries of HP printing supplies, customers can request a free on-site check.

REPORT ONLINEREQUEST AN ON-SITE CHECK

Why should you care?

Counterfeit cartridges may seem like a true alternative. However, they entail serious risks and threats.

Fakes threaten

Counterfeit cartridges may cause damage to your HP LaserJet printer hardware2 – which can lead to downtimes of the whole company’s printing infrastructure and disruption of entire workflows.
Your printer
Manufacturing and distributing counterfeit items is illegal. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.
Your reputation
Original HP toner cartridges can help you be confident your HP printing system3 will perform within eco-label emission guidelines. Even though eco-labels are voluntary, HP invests time and money in toner cartridges designed to meet eco-label criteria3.
Your workspace
Be a partner to the planet. Buying from a sustainability leader like HP helps conserve resources when printing, and when you are done, you can help close the loop by using HP's easy and free recycling program.4
Our environment

Make sure it’s Original HP cartridges

A woman checking some printed documents

QUALITY

DESIGNED TO WORK THE FIRST TIME, EVERY TIME5

Get the printing performance you expect from HP

A man put an empty cartridge to an HP Recycle box

SUSTAINABILITY

PARTNER WITH HP FOR THE ENVIRONMENT.

Original HP cartridges help you conserve resources when printing, and are easy to recycle when empty.4

A woman taking out the printed images from an HP printer

INDOOR AIR QUALITY

MEETS ECO-LABEL EMISSION CRITERIA3

To help maintain the indoor air quality where you live and work.

A woman taking out the printed images from an HP printer

SECURITY

ENGINEERED FOR SECURITY

To protect your printer and data6

FIND AND BUY ORIGINAL HP CARTRIDGES NOW

Make sure it’s Original HP cartridges

A woman checking some printed documents

QUALITY

DESIGNED TO WORK THE FIRST TIME, EVERY TIME5

Get the printing performance you expect from HP

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A man put an empty cartridge to an HP Recycle box

SUSTAINABILITY

PARTNER WITH HP FOR THE ENVIRONMENT.

Original HP cartridges help you conserve resources when printing, and are easy to recycle when empty.4

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A woman taking out the printed images from an HP printer

INDOOR AIR QUALITY

MEETS ECO-LABEL EMISSION CRITERIA3

To help maintain the indoor air quality where you live and work.

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A woman taking out the printed images from an HP printer

SECURITY

ENGINEERED FOR SECURITY

To protect your printer and data6

FIND AND BUY ORIGINAL HP CARTRIDGES NOW

Frequently asked questions

What are counterfeit printing supplies?

Counterfeiting in the printing supplies business means the manufacturing, refilling or ("reman") remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it (even when you’re unsure it’s counterfeit product) at hp.com/go/anticounterfeit
For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities.
For large shipments, use our Counterfeit Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.
SHOW MORE

How do I check my Samsung cartridges?

Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.

1. Visually check the security label
2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok

Product images are for illustration purposes only, product availability and colours may vary by country.

1. The new Tamper Evident Label is available in the following SKUs from April 2014: HP 12A Black LaserJet Toner Cartridge, HP 85A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, and HP 05A Black LaserJet Toner Cartridge. For China only: HP 12A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, HP 05A Black LaserJet Toner Cartridge, HP 88A Black LaserJet Toner Cartridge.

2. 2019 APJ Market Strategies International study, commissioned by HP. Results based on 851 HP monochrome and 845 HP colour LaserJet users who have used both Original HP and non-HP toner cartridges, of whom 442 (mono) and 423 (colour) experienced problems with non-HP cartridges. Study was conducted on customers from India, China, South Korea, Malaysia, Thailand, Indonesia and Australia. See http://www.escalent.co/hp/APJ-Customer2019.pdf

3. An HP printing system consists of HP Printer, paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions of Blue Angel criteria applicable when printing system launched. For list of Blue Angel certified HP printing systems, see h20195.www2.hp.com/v2/GetDocument.aspx?docname=c04874946

4. Program availability varies. See hp.com/recycle.

5. Based on a SpencerLab 2018 study commissioned by HP for the on-average performance of 12 brands of remanufactured cartridges, refilled cartridges from leading refill service providers, and refill kits compared to Original HP ink cartridges (564XL Black, 564XL Cyan, 564XL Magenta, 564XL Yellow, 950XL Black, 951XL Cyan, 951XL Magenta, 951XL Yellow, 970XL Black, 971XL Cyan, 971XL Magenta, 971XL Yellow) sold in North America. THe HP ink cartridges tested are sold in Singapore. See http://www.spencerlab.com/reports/HPInkReliability-NA-2018.pdf.

6. HP Office-class printing systems include Enterprise-class devices with FutureSmart firmware 4.5 or above, Pro-class devices, and their respective Original HP toner, PageWide, and ink cartridges. Does not include HP integrated printhead ink cartridges. See https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-8438ENW and hp.com/go/SuppliesSecurityClaims