What is HP DataPass?
Why is it different from Wi-Fi?
Why don’t I go to my Operator for service?
What will it cost?
What if I need more data than is included?
Do I have to sign a contract?
Can I use HP DataPass outside of my home country?
Does HP DataPass support roaming?
Does the included monthly data allowance support internet access outside of your home country?
How much included data do I get?
What happens after ‘lifetime of service’?
What is HP Mobile Connect and how is it related to HP DataPass?
Using HP DataPass
How do I register?
How do I connect to the service?
What happens when I’ve used up my included data?
How do I top-up mobile data?
How does the data meter work?
Why do I have to download an app?
What countries is the service available?
What happens when I travel to another HP DataPass country?
How do I determine the remaining data on my account?
How do I reset my password?
How do I change my username/email?
How do I cancel an upgrade to my plan?
My included data will soon expire. How do I renew?
I can't register - what's wrong?
You need to be in either Wi-Fi or mobile coverage for HP DataPass to work. You must have permission to use 3rd party Wi-Fi networks.
I can't top-up (add data) – what's wrong?
I can't roam with my HP device – what's wrong?
My credit card has been charged
Can I take out the HP SIM card and introduce another one with a different operator/plan?
How do I request a replacement SIM?
I removed the preloaded SIM and try to use it in another tablet, but it doesn't work, why?
Can I pay from my bank account
Can I make/receive calls? Send/receive SMS?
Can I get an extra HP DataPass SIM card to use with my other HP device?
What happens if my device is lost or stolen?
Can I transfer my device to someone else?
Does the included Wi-Fi data connection take off from my data bundle?
Can I add a PIN code to my SIM card?
1. HP DataPass service starts on date of your registration of your device. Use or activation of HP DataPass service is your agreement to Fogg Mobile AB’s Terms and Conditions who provide this service on HP’s behalf of HP. Subject to network availability HP DataPass entitles customer to 250MB inclusive data usage every month for two years from the date of registration. Your included monthly data package supports roaming if you registered in France, Germany, Netherlands or Switzerland. For all other countries your included monthly data package is for use in your registered country only. Additional HP DataPass mobile data plans are also available to purchase for use in country and travelling within the HP DataPass countries, please visit the following link HP DataPass availability. Data connection speeds can vary due to location, environment, network conditions, and other factors. Available on select HP PCs and Tablets SKUs in select countries only, check the following link HP DataPass availability.
2. Not all features are available in all editions of Windows 8. Systems may require upgraded and/or separately purchased hardware to take full advantage of Windows 8 functionality. See windows.microsoft.com/en-US/windows-8/ for details.
© 2015 Hewlett-Packard Development Company, L.P.