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The perks of mobile POS

The perks of mobile POS

March 2015

Think of any two small or medium sized businesses. Regardless of which operations popped into your head—a coffee shop, a security firm, a music store—the odds are that at least one of them is considering a tablet point-of-sale (POS) solution [1]. Meanwhile, national department stores are ramping up plans to completely phase out their registers, and well-known restaurant chains are expanding their test markets [2].

Why?

Tablets may have been seen as high-tech fashion statements in the past, but the hardware and software markets have matured. Current tablet-based mobile POS systems are helping businesses improve their customer relations, shrink costs, and grow their bottom line. Here's how:

Engagement
Mobile tablets provide the perfect opportunity to show a seasonal advertisement, suggest a product upgrade, or interact with a loyalty program. Retailers can connect the checkout with social media to extend the experience beyond the store. Updating is easy too, which means content can always be kept fresh and relevant.

Customer experience
Combat long lines and unanswered questions. By bringing not just the cash register, but the inventory management and product information right to the customers, you can keep them engaged and close the sale before they get frustrated and leave for another retailer. The result is great customer service that can help build customer loyalty.

Lower costs
The latest generation of retail tablets is more affordable than ever, often costing less than half that of a traditional register system [2]. And depending on the tablet system selected, maintenance and upgrade fees can be considerably cheaper as well [3].

Flexibility
Verify prices, check inventory, and complete transactions right on the sales floor. Or dock the mobile POS device to gain access to a full suite of peripherals. The light tablet form factor makes it easy to take them with you wherever you need to work. And if your business is in a less secure location, like a mall kiosk, you can simply take the tablet home at the end of the day for safekeeping or after-hours projects.

Easier training
Forget about old, difficult, and proprietary hardware that makes updating products—and training your staff on those changes—a nightmare. Intuitive touchscreen controls make interacting with the register natural, and network connectivity can make updates and inventory status just a click away. Associates can also view product demonstration videos during non-peak times to continue training without leaving the sales floor.

Cloud services
Bring the benefits of Big Data into your store. Tablet-based registers make integrating sales data with the cloud easier than ever. Apps are available on Windows-based systems to automate this process so your inventory, loyalty programs, and other key data points are always accurate.
It's estimated that over 500 million people will be paying with mobile and tablet devices by 2016 [2]. With new options like the Windows-based HP MX10 Retail Solution, a mobile tablet POS system has never been more appealing. It’s time for your business to stop asking, “Why?” and start asking, “Why not?”

Related products
HP mobile retail point of sale solutions
HP business tablets
HP EliteBook Folio 1020 family: Thinner, lighter, and powerful mobile and desktop options to keep you productive wherever you work

[1] Electronic Transactions Association, Report: 45% of SMBs Indicate a Tablet Could Replace Their Current POS, 2013
[2] The Point of Sale News, Time to Get Rid of the Register?, 2013
[3] SBA.gov, Turning Your Tablet into a Point of Sale System – Is it Time to Make the Switch?, 2013