HP 5 year Pickup Return w/ Defective Media Retention/ Accidental Damage Protection Gen 2 NB Only SVC Specifications

Support type
Pickup and return
Additional support option
Accidental damage protection; Defective media retention
5 years
Response time
Repaired within 3-7 business days
Coverage window
Standard workdays - 9 hours
Place of service
Service method
Depot repair
Logistics options
Courier pick up and return
Warranty coverage
In warranty
Service features, header
Remote problem diagnosis and telephone support
Service features, header
Prepaid shipment to HP repair center
Service features, header
3-5 business day offsite repair[1]
Service features, header
Prepaid return shipment