Frequently Asked Questions

What is HP MPS?

HP Managed Print Services (MPS) is a suite of scalable and flexible solutions for office and production printing environments that help organizations productively and profitably manage paper and digital document workflows. HP MPS is a combination of hardware, supplies, solutions, and services all under a multi-year contract. HP MPS helps transform unmanaged data into intelligent information that can be captured, connected, and communicated while advancing your organization’s environmental, security, and mobility goals.

What is the process you use?

HP’s comprehensive approach to MPS is delivered through flexible, modular service offerings that are organized into three stages: Design, Transition, and Manage. We allow you to select the level of involvement that’s right for you—you can manage key components of MPS in-house, outsource some areas completely to HP, and take a co-management approach in other areas—whatever works best with your budget and resources.

What are the benefits of MPS?

Managed Print Services (MPS) is a business enabler—it enables you to harness and optimally manage the power of your IT print infrastructure. It allows you to lower your total cost of printing, improve IT efficiency, and invest in areas that can increase productivity, competitiveness, and profitability.*

Does HP MPS understand my industry-specific needs?

Yes, we have deep industry expertise across a number of industries including Healthcare, Education, Manufacturing, Finance and Legal, Retail, and Media Entertainment. We offer industry-specific solutions to digitize and streamline critical processes, transform paper-based workflows to reduce costs, drive productivity, and help improve your customers’ experience.

Why should I choose HP as my MPS partner?

HP is a trusted global technology and services leader with service coverage in 170 countries that are tuned locally to address unique region and country needs. HP has the strongest, most comprehensive print security in the industry,** a global bench of credentialed security advisors, and the World’s Most Secure Printers.** As an innovative leader and partner in advancing sustainability and corporate social responsibility goals, HP was recognized as the #1 America’s most responsible companies*** by Newsweek in 2020.

*Source: ALL Associates Group, February 2018. For largest 5,000 Global Companies.

**Includes device, data, and document security capabilities by leading managed print service providers. Based on HP review of 2019 publicly available information on service-level agreement offers, security services, security and management software, and device embedded security features of their competitive in-class printers. For more information, visit hp.com/go/MPSsecurityclaims or hp.com/go/securemps.

***Source: Newsweek, 2020

EMBRACE DIGITAL TRANSFORMATION

INCREASE YOUR COMPETITIVE STRENGTH

Digitize your processes to gain productivity, transparency, and security – while helping to increase customer engagement.

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Cleaning guidance for HP Business PC & Print devices to help businesses address Coronavirus. LEARN

IMPROVE YOUR RELEVANCE

The need to embrace digital transformation has never been stronger — financial services and insurance firms face pressure from all sides. Help advance your competitive relevance by digitizing and automating processes to enable innovation.

DIGITIZE AND AUTOMATE PROCESSES

Free your business data from the limitations of paper — you can increase efficiency and collaboration without adding risk

INTELLIGENT CAPTURE AND ROUTING

Use your existing MFPs, scanners, and digital senders to convert ID cards, applications, claims, authorizations, documents, and forms into digital format quickly — and route the data to your staff at the touch of a button.
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HP SECURE MANAGED PRINT SERVICES

Your printing and digitization environment presents an opportunity to help improve business workflows, streamline infrastructure, and can increase auditability and security.
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HP DISTRIBUTED WORKFLOW SOLUTIONS

Improve employee productivity by integrating multiple line-of-business applications effortlessly, and help increase customer satisfaction with more accurate, secure, and timely decisions.
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HP WORKFLOW SOLUTIONS FOR FINANCIAL SERVICES

Eliminate paper forms — transform them from static, unsecure, and location-dependent liabilities into more dynamic, secure, process- and context-aware digital assets.
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HP WORKFLOW SOLUTIONS FOR INSURANCE

Improve your operational efficiency and staff productivity as you reduce the organizational resources and manual intervention consumed by repeatable processes.
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ENHANCE CUSTOMER ENGAGEMENT

Increase quality face-to-face interaction with your customers, and grow your brand loyalty through simplified engagements, transparency, and mobile convenience.

PERSONALIZATION

Meet your customers where they are — we can help you redesign your processes to create more engaging and compelling customer experiences and minimize disruption during the transition.
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BRANCH TRANSFORMATION

Paperless processes at your remote and branch offices can differentiate your business — and help increase profitability, improve competitive share, and reduce customer attrition.
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CUSTOMER SELF-SERVICE

Our branch kiosk technology can help you give your customers key services like statement and forms printing, immersive experiences, and self-service with a personalized touch.
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VIRTUAL TELLER

HP's Virtual Teller Solution allows customers to see, speak and interact in a branch with a customer representative physically located in a call center.
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STRENGTHEN PROFITABILITY

Gain access to meaningful analytics to fulfill business requirements and make better decisions, faster.

 

REGULATORY COMPLIANCE

Managing regulatory risk is the number one risk management challenge for financial organizations. HP can help you develop your ability to prove compliance to your regulators.
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HP COMPLIANT DOCUMENT CAPTURE SOLUTION

Ideal for confidential client information and regulated documents — HP helps you simplify tracking and help increase data security with automated electronic audit trails, document archiving, and secure access.
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HP JETADVANTAGE SECURITY SOLUTIONS

The HP Imaging and Printing Security Center helps increase security, strengthens compliance, and reduces risk with the industry's first policy-based compliance solution for your printing, scanning, and multifunction devices.
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HP CHECK PRINTING SECURITY SOLUTION

HP Check Printing Security embeds fraud prevention technologies to control check printing and help combat fraudulent alterations to finished checks.
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HP JETADVANTAGE MOBILE PRINT SOLUTION

HP Mobility provides a full range of devices, accessories, software and services to grow and transform your company’s mobile capabilities. It’s a portfolio that has been developed from the ground up for business customers who prioritize security, want to more effectively equip their mobile employees, and value ease of management.
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HP ENTERPRISE MFPS

The world’s most secure printers1 help provide maximum productivity, high-speed performance and protection.
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HP AT WORK

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ASSESS YOUR NEEDS

HP Professional Services has a passion for digital transformation. Let us help you assess where you are now and where you want to go.
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INDUSTRY-SPECIFIC EXPERTISE

For over 50 years, we’ve been working with leading banking, financial services, and insurance organizations to help personalize customer interactions, automate business processes, and manage risk.
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WORK WITH A LEADER

HP is the most-recommended managed print services provider. We’re rated #1 in customer satisfaction,2 and we’re recognized as a market leader by Gartner,3 Quocirca,4 and IDC5.
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CUSTOMER SUCCESS

See how firms like yours are taking advantage of our 50+ years of operational excellence and broad set of proven capabilities to improve processes that are critical to competitive success.
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woman with glasses pointing over a paper held by a man sitting down

ASSESS YOUR NEEDS

HP Professional Services has a passion for digital transformation. Let us help you assess where you are now and where you want to go.
LEARN MORE
 
 
3 women discussing oversome charts one standing and 2 sitting down 

INDUSTRY-SPECIFIC EXPERTISE

For over 50 years, we’ve been working with leading banking, financial services, and insurance organizations to help personalize customer interactions, automate business processes, and manage risk.
LEARN MORE
man pointing to a board and 2 people sitting down at a meeting table 

WORK WITH A LEADER

HP is the most-recommended managed print services provider. We’re rated #1 in customer satisfaction,2 and we’re recognized as a market leader by Gartner,3 Quocirca,4 and IDC5.
LEARN MORE
one woman and 2 men siting and discussing around a glass table with a notebook in the middle 

CUSTOMER SUCCESS

See how firms like yours are taking advantage of our 50+ years of operational excellence and broad set of proven capabilities to improve processes that are critical to competitive success.
LEARN MORE
  1. World's most secure printing. Based on HP review of 2016 published security features of competitive in-class printers. Only HP offers a combination of security features that can monitor to detect and automatically stop an attack then self-validate software integrity in a reboot. For a list of printers, visit hp.com/go/PrintersThatProtect. For more information: hp.com/go/printersecurityclaims.
  2. Data source ORC International, May 2017. Conducted 1172 interviews in AMS, EMEA, APJ across 12 dimensions of satisfaction.
  3. Gartner, Magic Quadrant for Managed Print and Content Services, December 21, 2015, ID Number G00271944.
  4. Quocirca, Managed Print Services Landscape 2016, July 2017.
  5. IDC MarketScape: Managed Workflow Services 2015 Hardcopy Vendor Assessment.