Frequently Asked Questions

What is HP MPS?

HP Managed Print Services (MPS) is a suite of scalable and flexible solutions for office and production printing environments that help organizations productively and profitably manage paper and digital document workflows. HP MPS is a combination of hardware, supplies, solutions, and services all under a multi-year contract. HP MPS helps transform unmanaged data into intelligent information that can be captured, connected, and communicated while advancing your organization’s environmental, security, and mobility goals.

What is the process you use?

HP’s comprehensive approach to MPS is delivered through flexible, modular service offerings that are organized into three stages: Design, Transition, and Manage. We allow you to select the level of involvement that’s right for you—you can manage key components of MPS in-house, outsource some areas completely to HP, and take a co-management approach in other areas—whatever works best with your budget and resources.

What are the benefits of MPS?

Managed Print Services (MPS) is a business enabler—it enables you to harness and optimally manage the power of your IT print infrastructure. It allows you to lower your total cost of printing, improve IT efficiency, and invest in areas that can increase productivity, competitiveness, and profitability.*

Does HP MPS understand my industry-specific needs?

Yes, we have deep industry expertise across a number of industries including Healthcare, Education, Manufacturing, Finance and Legal, Retail, and Media Entertainment. We offer industry-specific solutions to digitize and streamline critical processes, transform paper-based workflows to reduce costs, drive productivity, and help improve your customers’ experience.

Why should I choose HP as my MPS partner?

HP is a trusted global technology and services leader with service coverage in 170 countries that are tuned locally to address unique region and country needs. HP has the strongest, most comprehensive print security in the industry,** a global bench of credentialed security advisors, and the World’s Most Secure Printers.** As an innovative leader and partner in advancing sustainability and corporate social responsibility goals, HP was recognized as the #1 America’s most responsible companies*** by Newsweek in 2020.

*Source: ALL Associates Group, February 2018. For largest 5,000 Global Companies.

**Includes device, data, and document security capabilities by leading managed print service providers. Based on HP review of 2019 publicly available information on service-level agreement offers, security services, security and management software, and device embedded security features of their competitive in-class printers. For more information, visit hp.com/go/MPSsecurityclaims or hp.com/go/securemps.

***Source: Newsweek, 2020

IMPROVED PRINTING AND DIGITAL WORKFLOWS

DELIVER MORE EFFECTIVE CONSTITUENT SERVICES

Digitize and streamline document intensive manual processes across government agencies and programs to enable a more efficient and effective government.

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IMPROVED PRINTING AND DIGITAL WORKFLOWS

Digitize your processes to gain cost savings, transparency and security – while helping to increase constituent engagement

INCREASE SAVINGS & EFFICIENCIES

Help increase your IT and employee productivity while driving own costs and downtime through a fully optimized and well-managed printing environment.

DIGITIZE & AUTOMATE PROCESSES

Capture constituent information and integrate data into workflows that streamline processes, improve productivity and drive agency goals. HP’s solutions can help automate processes and reduce manual paperwork.

MITIGATE RISK & IMPROVE SECURITY

Print security is more than just document security. Today’s threats require attention to data in-transit and endpoint devices on the network. Fortunately, HP offers MFPs and printers with the world's most secure embedded features and best-in-class enterprise security solutions that can help reduce the risk of a data breach.1

IMPROVE ACCESS & SIMPLIFY MOBILITY

Access and print documents efficiently and securely from mobile devices. HP’s solutions help you simplify tasks and print on the go.

  1. HP’s most advanced embedded security features are available on HP Enterprise-class devices with FutureSmart firmware 4.5 or above and is based on HP review of 2016-2017 published embedded security features of competitive in-class printers. Only HP offers a combination of security features for integrity checking down to the BIOS with self-healing capabilities. For a list of compatible products, visit: www.hp.com/go/PrintersThatProtect. For more information, visit: www.hp.com/go/printersecurityclaims.
  2. Data source ORC International, May 2017. Conducted 1172 interviews in AMS, EMEA, APJ across 12 dimensions of satisfaction.