Frequently Asked Questions

What is HP MPS?

HP Managed Print Services (MPS) is a suite of scalable and flexible solutions for office and production printing environments that help organizations productively and profitably manage paper and digital document workflows. HP MPS is a combination of hardware, supplies, solutions, and services all under a multi-year contract. HP MPS helps transform unmanaged data into intelligent information that can be captured, connected, and communicated while advancing your organization’s environmental, security, and mobility goals.

What is the process you use?

HP’s comprehensive approach to MPS is delivered through flexible, modular service offerings that are organized into three stages: Design, Transition, and Manage. We allow you to select the level of involvement that’s right for you—you can manage key components of MPS in-house, outsource some areas completely to HP, and take a co-management approach in other areas—whatever works best with your budget and resources.

What are the benefits of MPS?

Managed Print Services (MPS) is a business enabler—it enables you to harness and optimally manage the power of your IT print infrastructure. It allows you to lower your total cost of printing, improve IT efficiency, and invest in areas that can increase productivity, competitiveness, and profitability.*

Does HP MPS understand my industry-specific needs?

Yes, we have deep industry expertise across a number of industries including Healthcare, Education, Manufacturing, Finance and Legal, Retail, and Media Entertainment. We offer industry-specific solutions to digitize and streamline critical processes, transform paper-based workflows to reduce costs, drive productivity, and help improve your customers’ experience.

Why should I choose HP as my MPS partner?

HP is a trusted global technology and services leader with service coverage in 170 countries that are tuned locally to address unique region and country needs. HP has the strongest, most comprehensive print security in the industry,** a global bench of credentialed security advisors, and the World’s Most Secure Printers.** As an innovative leader and partner in advancing sustainability and corporate social responsibility goals, HP was recognized as the #1 America’s most responsible companies*** by Newsweek in 2020.

*Source: ALL Associates Group, February 2018. For largest 5,000 Global Companies.

**Includes device, data, and document security capabilities by leading managed print service providers. Based on HP review of 2019 publicly available information on service-level agreement offers, security services, security and management software, and device embedded security features of their competitive in-class printers. For more information, visit or

***Source: Newsweek, 2020


Digitize your document intensive processes and pave the way for transformative change. HP’s portfolio of retail solutions can help increase employee productivity, secure sensitive information and improve customer experience.


In today’s customer-centric and information-driven mobile world, retailers require technologies to help increase efficiency—giving time back to their associates, as well as to drive brand loyalty and improve the customer experience.


Streamline back-office processes to help drive down costs, protect consumer information, improve the buying experience and build a brand recognized for its service leadership.


Grow your brand loyalty through enhanced customer engagements, transparency, and mobile convenience. Connect with consumers using multiple channels to create a consistent, personal and frictionless shopping experience.


Data security is more than just document security. Today’s threats require attention to data in-transit and endpoint devices on the network. Fortunately, HP’s security solutions help protect information as it moves throughout the organization to keep your intellectual capital and consumers’ personally identifiable information (PII) secure.


  1. Data source: ORC International, May 2017, Conducted 1,172 interviews in AMS, EMEA, APJ across 12 dimensions of satisfaction.
  2. HP’s most advanced embedded security features are available on HP Enterprise-class devices with FutureSmart firmware 4.5 or above and is based on HP review of 2016-2017 published embedded security features of competitive in-class printers. Only HP offers a combination of security features for integrity checking down to the BIOS with self-healing capabilities. For a list of compatible products, visit: For more information:
  3. Sprout Pro as a kiosk is optional and requires a custom application that is tailored to each retail client’s requirements.