HP Anti-Counterfeit and Fraud (ACF) Program

REPORT ONLINE
HP Anti-Counterfeit and Fraud (ACF) Program
 
 

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

Not sure if you have an Original HP or Samsung cartridge?

Validate using the ink or toner security labels

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP INK Security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP TONER Security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

HP Long Life Consumables security labels

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

Other validation methods

VALIDATE ONLINE

Scan the label’s QR code with your smartphone, or manually enter the label’s authentication number into the field below to validate your product.
Examples of security label positions on different products

Enter Label Security Number

VERIFY
Need help? Watch this video for additional guidance. 

Need help?
Watch this video for additional guidance.

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REQUEST AN ON-SITE CHECK

For mid- to large-sized deliveries of HP printing supplies, customers can request a free on-site check.

REPORT ONLINEREQUEST AN ON-SITE CHECK

Why should you care?

Counterfeit cartridges may seem like a true alternative. However, they entail serious risks and threats.

Fakes threaten

Counterfeit cartridges may cause damage to your HP LaserJet printer hardware1 – which can lead to downtimes of the whole company’s printing infrastructure and disruption of entire workflows.
Your printer
Manufacturing and distributing counterfeit items is illegal. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.
Your reputation
Counterfeit toner cartridges may alter the printing behavior of your HP printer2. When using Original HP toner cartridges, only then can HP printing systems3 perform within Blue Angel guidelines limits.
Your workspace
Due to their often poor print quality and necessary re-prints, counterfeits are likely to waste valuable resources such as paper or energy.4 Also at the end of life, counterfeits likely don’t get recycled.5
Our environment

Make sure it’s Original HP cartridges

A woman checking some printed documents

QUALITY

PRECISION OUTPUT, PAGE AFTER PAGE6

Designed to work the first time, every time6

A man put an empty cartridge to an HP Recycle box

SUSTAINABILITY

DESIGNED WITH THE PLANET IN MIND

Free and easy recycling to help reduce waste7

A woman taking out the printed images from an HP printer

INDOOR AIR QUALITY

MEETS ECO-LABEL EMISSION CRITERIA3

To help maintain the indoor air quality where you live and work.

A woman taking out the printed images from an HP printer

SECURITY

ENGINEERED FOR SECURITY

To protect your printer and data8

FIND AND BUY ORIGINAL HP CARTRIDGES NOW

Make sure it’s Original HP cartridges

A woman checking some printed documents

QUALITY

PRECISION OUTPUT, PAGE AFTER PAGE6

Designed to work the first time, every time6

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A man put an empty cartridge to an HP Recycle box

SUSTAINABILITY

DESIGNED WITH THE PLANET IN MIND

Free and easy recycling to help reduce waste7

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A woman taking out the printed images from an HP printer

INDOOR AIR QUALITY

MEETS ECO-LABEL EMISSION CRITERIA3

To help maintain the indoor air quality where you live and work.

FIND AND BUY ORIGINAL HP CARTRIDGES NOW
A woman taking out the printed images from an HP printer

SECURITY

ENGINEERED FOR SECURITY

To protect your printer and data8

FIND AND BUY ORIGINAL HP CARTRIDGES NOW

Frequently asked questions

What are counterfeit printing supplies?

Counterfeiting in the printing supplies business means the manufacturing, refilling or ("reman") remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it (even when you’re unsure it’s counterfeit product) at hp.com/go/anticounterfeit
For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities.
For large shipments, use our Customer Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.
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How do I check my Samsung cartridges?

Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.

1. Visually check the security label
2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok

1. 2019 NA Market Strategies International survey commissioned by HP. Results based on 222 surveys from HP ServiceOne Partners who have at least 6 months of experience servicing HP monochrome and Color LaserJet printers with HP and non-HP toner cartridges installed and have done so within the previous 12 months of the survey. See marketstrategies.com/hp/NA-Technician2019.pdf.

2. Nov 2019 WKI Blue Angel Indoor Air Quality study, commissioned by HP, in compliance with DE-UZ 205: 21 imitation and five remanufactured toner cartridge brands compatible with HP Color LaserJet Pro MFP M477fdw (CF410A, 411A, 412A, 413A) purchased in EMEA, LA, and NA regions. See hp.com/go/IAQnonhpWKI2019

3. An HP printing system consists of HP printer, HP paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions applicable when printing system launched.

4. 2019 NA Four Elements Consulting LCA study, commissioned by HP, compared Original HP 55A and 26A monochrome toner cartridges with a sample of imitation and remanufactured alternatives across eight environmental impact categories. See www.hp.com/go/NA-LJLCA-NBC-2019 and www.hp.com/go/NA-LJLCA-RM-2019. The LCA leverages a 2019 SpencerLab study, commissioned by HP, comparing Original HP toner cartridges with two brands of imitations, and five brands of remanufactured toner cartridges sold in NA. See www.spencerlab.com/reports/HPReliability-NA-NBC2019.pdf and www.spencerlab.com/reports/HPReliability-NA-RM2019.pdf

5. 2020 InfoTrends North America Supplies Recycling study, commissioned by HP. Based on average results of interviews with 8 remanufacturers and 7 NBC resellers. See www.hp.com/go/NA-2020InfoTrends

6. Based on a SpencerLab 2018 study commissioned by HP for the on-average performance of 12 brands of remanufactured cartridges, refilled cartridges from leading refill service providers, and refill kits compared to Original HP ink cartridges (61XL, 62XL, 63XL, 564XL, 950XL, 951XL, 970XL & 971XL) sold in North America. See www.spencerlab.com/reports/HPInkReliability-NA-2018.pdf. 2018 SpencerLab Color and 2019 SpencerLab Monochrome Reliability studies for North America, both commissioned by HP. Color study compared Original HP color cartridges with six brands of non-HP cartridges for the HP LaserJet Pro 400 M451dn; CE410A/X, CE411A/12A/13A cartridges. See www.spencerlab.com/reports/HP-CLR-Reliability-NA-2018.pdf. Monochrome study compared Original HP cartridges with seven brands of non-HP cartridges for the HP Pro M402 and Pro M521 printers; HP 26A and 55A cartridges. See www.spencerlab.com/reports/HPReliability-NA-2019.pdf

7. Program availability varies. See hp.com/recycle.

8. HP office-class printing systems are select Enterprise and Managed devices with FutureSmart firmware 4.5 and up, Pro devices, LaserJet models 200 and up, with respective Original HP Toner, PageWide and Ink Cartridges. Does not include HP integrated printhead cartridges. Digital supply-chain tracking, hardware and packaging security features vary locally by SKU. See hp.com/go/SuppliesThatProtect and hp.com/go/SuppliesSecurityClaims.