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HP helps protect you from fake printing supplies
Learn how to spot fakes and what to do in case of a suspicion
HP helps protect you from fake printing supplies
Learn how to spot fakes and what to do in case of a suspicion
Not sure if you have an Original HP or Samsung cartridge?
Validate using the ink or toner security labels
Check the labels holographic features:
Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.
Check the labels holographic features:
Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.
Check the labels holographic features:
Tilt the box front to back to see the or “OK” and the “√” move in the OPPOSITE directions.
Tilt the box left to right to see the or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.
Other validation methods
VALIDATE ONLINE

Enter Label Security Number
VERIFYREQUEST AN ON-SITE CHECK
For mid- to large-sized deliveries of HP printing supplies, customers can request a free on-site check.
REPORT ONLINEREQUEST AN ON-SITE CHECKWhy should you care?
Counterfeit cartridges may seem like a true alternative. However, they entail serious risks and threats.
Fakes threaten
Make sure it’s Original HP cartridges

QUALITY
Designed to work the first time, every time6

SUSTAINABILITY
Free and easy recycling to help reduce waste7

INDOOR AIR QUALITY
To help maintain the indoor air quality where you live and work.

SECURITY
To protect your printer and data8
Make sure it’s Original HP cartridges

QUALITY
Designed to work the first time, every time6

SUSTAINABILITY
Free and easy recycling to help reduce waste7

INDOOR AIR QUALITY
To help maintain the indoor air quality where you live and work.

SECURITY
To protect your printer and data8
Frequently asked questions
What are counterfeit printing supplies?
What is fraud?
How can I help stop the spread of counterfeit printing supplies?
For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities.
For large shipments, use our Customer Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.
I want to make a large purchase; how do I make sure it’s safe?
How do I check my Samsung cartridges?
Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.
1. Visually check the security label2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok
1. 2019 NA Market Strategies International survey commissioned by HP. Results based on 222 surveys from HP ServiceOne Partners who have at least 6 months of experience servicing HP monochrome and Color LaserJet printers with HP and non-HP toner cartridges installed and have done so within the previous 12 months of the survey. See marketstrategies.com/hp/NA-Technician2019.pdf.
2. Nov 2019 WKI Blue Angel Indoor Air Quality study, commissioned by HP, in compliance with DE-UZ 205: 21 imitation and five remanufactured toner cartridge brands compatible with HP Color LaserJet Pro MFP M477fdw (CF410A, 411A, 412A, 413A) purchased in EMEA, LA, and NA regions. See hp.com/go/IAQnonhpWKI2019
3. An HP printing system consists of HP printer, HP paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions applicable when printing system launched.
4. 2019 NA Four Elements Consulting LCA study, commissioned by HP, compared Original HP 55A and 26A monochrome toner cartridges with a sample of imitation and remanufactured alternatives across eight environmental impact categories. See www.hp.com/go/NA-LJLCA-NBC-2019 and www.hp.com/go/NA-LJLCA-RM-2019. The LCA leverages a 2019 SpencerLab study, commissioned by HP, comparing Original HP toner cartridges with two brands of imitations, and five brands of remanufactured toner cartridges sold in NA. See www.spencerlab.com/reports/HPReliability-NA-NBC2019.pdf and www.spencerlab.com/reports/HPReliability-NA-RM2019.pdf
5. 2020 InfoTrends North America Supplies Recycling study, commissioned by HP. Based on average results of interviews with 8 remanufacturers and 7 NBC resellers. See www.hp.com/go/NA-2020InfoTrends
6. Based on a SpencerLab 2018 study commissioned by HP for the on-average performance of 12 brands of remanufactured cartridges, refilled cartridges from leading refill service providers, and refill kits compared to Original HP ink cartridges (61XL, 62XL, 63XL, 564XL, 950XL, 951XL, 970XL & 971XL) sold in North America. See www.spencerlab.com/reports/HPInkReliability-NA-2018.pdf. 2018 SpencerLab Color and 2019 SpencerLab Monochrome Reliability studies for North America, both commissioned by HP. Color study compared Original HP color cartridges with six brands of non-HP cartridges for the HP LaserJet Pro 400 M451dn; CE410A/X, CE411A/12A/13A cartridges. See www.spencerlab.com/reports/HP-CLR-Reliability-NA-2018.pdf. Monochrome study compared Original HP cartridges with seven brands of non-HP cartridges for the HP Pro M402 and Pro M521 printers; HP 26A and 55A cartridges. See www.spencerlab.com/reports/HPReliability-NA-2019.pdf
7. Program availability varies. See hp.com/recycle.
8. HP office-class printing systems are select Enterprise and Managed devices with FutureSmart firmware 4.5 and up, Pro devices, LaserJet models 200 and up, with respective Original HP Toner, PageWide and Ink Cartridges. Does not include HP integrated printhead cartridges. Digital supply-chain tracking, hardware and packaging security features vary locally by SKU. See hp.com/go/SuppliesThatProtect and hp.com/go/SuppliesSecurityClaims.
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